Carrie Cooper
New Albany,IN
Overview
4
4
years of professional experience
Work History
CSM
Walmart
NEW ALBANY, IN
04.2014 - 04.2018
- Provided exceptional customer service to ensure customer satisfaction.
- Monitored staff performance to ensure adherence to customer service standards.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Evaluated and authenticated returns, exchanges and voids.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Adhered to established company policies regarding money handling procedures.
- Operated cash registers accurately and efficiently while ensuring proper money handling procedures were followed.
- Prepared and closed out registered with accurate money handling and documentation of all values.
- Handled cash register transactions accurately while ensuring proper money handling procedures were followed at all times.
Education
Pharmacy Technician - Pharmacy
Ivy Tech Community College
New Albany, IN12-2024
Skills
- Staffing coordination
- Metric tracking
- Complaint resolution
- Training and mentoring
- New hire training
- Focused on customer satisfaction
Timeline
CSM
Walmart
04.2014 - 04.2018
Pharmacy Technician - Pharmacy
Ivy Tech Community College