Ernest Vaughn

Partnered with management teams at both Walmart and Save A Lot to drive sales growth while upholding cleanliness and safety standards.

• Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
• Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.

• Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
• Improved store status by implementing process improvements and identifying performance gaps for corrective action.
• Oversaw store operations while generating $42,000 in monthly sales.

• Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
• Completed frequent assessments of training materials, structure and success rates to enhance program.
• Identified and solved complex problems related to employee training, management and business direction.
• Cross-trained employees to do other jobs within business, increasing job skills and productivity.