Summary
Overview
Work History
Skills
Timeline
Generic

Carrie Cox

Fountain,CO

Summary

Experienced E-Commerce Manager with proven task delegation and team building skills. Financial planner develops budgets and financial strategies to maximize resources and labor capabilities. Tech savvy leader builds strong online networks and connects with audiences through strong marketing strategies. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

11
11
years of professional experience

Work History

Ecommerce Manager

King Soopers
Colorado Springs, CO
05.2019 - Current
  • Developed a comprehensive e-commerce strategy to increase online sales.
  • Performed quality assurance testing of all features before launch on production servers.
  • Managed the day-to-day operations of the e-commerce platform, including product management, website content updates and customer service.
  • Maintained accurate records of orders placed online.
  • Analyzed customer feedback and implemented strategies to improve the user experience of customers.
  • Supervised in-house staff to facilitate continual content updates and synchronization of products with custom inventory system.
  • Conducted regular reviews of existing processes and policies associated with e-commerce activities.
  • Provided technical support related to e-commerce issues such as order processing or product availability inquiries.
  • Coached, developed and motivated team to achieve revenue goals.
  • Resolved customer complaints regarding sales and service.

Operations Manager

Walmart
Colorado Springs, CO
10.2012 - 06.2017
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Managed scheduling, training and inventory control.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Addressed customer concerns with suitable solutions.
  • Built strong operational teams to meet process and production demands.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Collaborated with team leaders on quality audits.

Skills

  • Product Management
  • Inventory Tracking
  • Specification Writing
  • Online Advertising

Timeline

Ecommerce Manager

King Soopers
05.2019 - Current

Operations Manager

Walmart
10.2012 - 06.2017
Carrie Cox