Carrie Crosby
Stanley,NC
Summary
Certified professional with strong background in pharmacy operations, medication management, and patient care. Known for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Skilled in prescription processing, inventory control, and providing exceptional customer service. Highly organized with focus on accuracy and compliance with regulatory standards.
Overview
24
24
years of professional experience
Work History
Certified Pharmacy Technician
Publix
06.2020 - Current
- Resolved customer inquiries and issues promptly to maintain high service standards.
- Managed medication inventory and ensured accurate stock levels.
- Assisted pharmacists in preparing and dispensing prescriptions efficiently.
- Implemented training programs for junior pharmacy technicians, focusing on industry best practices and compliance standards.
- Implemented process improvements to enhance workflow efficiency.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Banquet Bartender
Ocean Reef Club
11.2016 - 06.2017
- Developed strategies to elevate customer satisfaction within largest member-only organization in the US.
- Collaborated with event coordinators to craft personalized drink menus aimed at enhancing client satisfaction.
- Developed strong relationships with clientele, enhancing guest satisfaction and repeat business opportunities.
- Managed bartending operations, focusing on service consistency and quality during large events.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
Bartender
Glacier Park Lodge
06.2016 - 09.2016
- Implemented and enforced state laws related to alcoholic beverage services and customer regulations to uphold legal standards.
- Maintained compliance with safety protocols by practicing safe work habits and utilizing protective equipment in accordance with MSDS and OSHA standards.
- Enhanced customer retention by building rapport with repeat patrons and providing tailored service experiences.
- Orchestrated communication between kitchen and floor staff to facilitate prompt and accurate order delivery.
Bartender
Campeche Bay
01.2010 - 01.2016
- Formulated and executed monthly marketing strategies to drive sales growth.
- Developed and delivered comprehensive training programs for new employees to enhance drink preparation skills and customer service standards.
- Led team meetings to discuss strategies for improving service quality and efficiency.
- Utilized empathetic communication to resolve customer issues, ensuring a positive experience and reinforcing brand trust.
- Associate of the year 2015
Operations Specialist Assistant
Freightco Logistics
01.2012 - 01.2014
- Reporting directly to the CEO, responsibilities included Logistics coordination and freight tracking/reporting.
- Main point of contact for inbound/outbound customer disputes regarding delivery timelines.
Lead Teller
Wells Fargo Bank
01.2004 - 01.2010
- Achieved an excellent drawer balancing throughout tenure
- Leader in sales and productivity
Process Assistant
Forsyth County Sheriff’s Office
01.2002 - 01.2004
- Logged traffic citations, filed documents
- Updated daily reports from officers
Education
Associate of Science - Business Management Program
Guilford Technical College
Greensboro, NC01-2002
Skills
- Strong communication skills
- Calmly managing high-stress situations
- Dedicated work ethic
- Highly organized in dynamic settings
- Service excellence
- Analytical problem-solving
- Collaborative teamwork
Timeline
Certified Pharmacy Technician
Publix
06.2020 - Current
Banquet Bartender
Ocean Reef Club
11.2016 - 06.2017
Bartender
Glacier Park Lodge
06.2016 - 09.2016
Operations Specialist Assistant
Freightco Logistics
01.2012 - 01.2014
Bartender
Campeche Bay
01.2010 - 01.2016
Lead Teller
Wells Fargo Bank
01.2004 - 01.2010
Process Assistant
Forsyth County Sheriff’s Office
01.2002 - 01.2004
Associate of Science - Business Management Program
Guilford Technical College