Leah Robinson
Advocate Christ Medical Center
13
years of professional experience
Experienced Certified Pharmacy Technician with 10+ years in prescription processing, aseptic technique, insurance billing, and medication reconciliation. Known for accurate workflow support, strong communication, and dependable customer service in fast-paced pharmacy settings.
Work History
Certified Pharmacy Technician
2 Years 1 Month- Prepared inpatient medication orders for pharmacist verification using accurate dose, route, and schedule checks.
- Collaborated with nursing staff to address medication-related concerns and provide timely resolutions.
- Refilled automated dispensing cabinets and maintained accurate medication stock across clinical units.
- Processed medication orders, entered prescription data, and resolved routine discrepancies for timely fulfillment.
- Delivered medications and supplies to patient care areas while maintaining proper storage conditions.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Prepared sterile IV admixtures under USP compliance and pharmacy safety protocols.
- Verified compounding worksheets, ingredients, and labels for accuracy before distribution.
- Assisted pharmacists with IV medication preparation, batching, and workflow coordination.
- Maintained clean hood, supplies, and equipment to support aseptic compounding standards.
- Reconstituted medications and calculated volumes using pharmacy software and dosage references.
- Collaborated with pharmacy staff to resolve dispensing discrepancies and support timely deliveries.
- Contributed to a positive team atmosphere through consistent communication and collaboration with pharmacy staff members.
- Participated in hospital-wide initiatives aimed at improving patient care, such as interdisciplinary committees focused on medication safety and utilization management.
Front End Customer Service Manager
2 Months- Supervised front end customer service operations, ensuring smooth checkout, returns, and guest support.
- Resolved customer concerns quickly, maintaining professional service during escalation issues.
- Resolved customer concerns quickly, maintaining professional service during escalation issues.
- Coordinated daily front-end schedules to support coverage and workflow consistency.
- Monitored transaction accuracy, cash handling, and register compliance.
- Collaborated with store leadership to strengthen front-end processes and customer experience.
- Boosted employee morale and productivity with effective communication, team-building activities, and recognition programs.
- Assisted in the hiring, training, and onboarding of new front-end staff members to ensure a high level of customer service was maintained.
- Enhanced customer satisfaction by efficiently addressing inquiries and resolving issues in a timely manner.
Certified Pharmacy Technician
1 Year 6 Months- Prepared and labeled medications for inpatient dispensing, following pharmacist verification and hospital safety standards.
- Compounded sterile preparations using aseptic technique and required cleanroom procedures.
- Assisted pharmacists with controlled substance documentation and medication reconciliation support.
- Responded to nurse and patient requests with accurate information and prompt pharmacy service.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Monitored inventory levels, rotated stock, and removed expired medications from pharmacy shelves.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Prepared sterile IV admixtures under USP compliance and pharmacy safety protocols.
- Addressed patients'' needs for medication therapy management through comprehensive assessments, identifying potential drug interactions and optimizing treatment plans.
Customer Service Manager
1 Year 2 Months- Resolved customer concerns, returns, and exchanges while protecting store policies and shrink controls
- Monitored daily sales floor activity, directing coverage during peak traffic and callouts
- Reinforced store policies, safety practices, and loss-prevention procedures across service areas
- Supported merchandising recovery and store opening and closing routines to maintain presentation standards
- Trained team members on POS procedures, cash handling, and service recovery standards
- Coordinated fitting room, register, and queue flow to reduce wait times and improve guest experience
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Balanced cash drawer and reconciled register discrepancies at shift end.
- Handled returns, exchanges, and voids following store procedures.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Certified Pharmacy Technician
2 Years 10 Months- Processed prescription orders, verifying drug interactions, dosage, and patient information for accuracy.
- Coordinated insurance claims, prior authorizations, and billing corrections to reduce delays in prescription fulfillment.
- Resolved prescription discrepancies by communicating with prescribers, insurers, and pharmacy team members.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Resolved inbound patient calls regarding prescriptions, benefits, and refill requests with accuracy and professionalism.
- Documented call details, resolutions, and follow-up actions in pharmacy systems to maintain compliant records.
- Escalated complex medication concerns to clinical teams while maintaining efficient call flow.
- Exceeded personal goals related to productivity, adherence, quality scores, and overall performance evaluations.
- Coordinated cross-departmental efforts to resolve complex customer issues pertaining to billing disputes or account adjustments.
- Managed inbound calls, resolving customer inquiries with accuracy and professional phone etiquette.
- Assessed caller needs, routed escalations, and coordinated timely issue resolution across departments.
Certified Pharmacy Technician
2 Years 3 Months- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped the pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Counted, measured, and compounded medications following standard procedures.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
- Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
Pharmacy Cashier
1 Year 1 Month- Processed pharmacy transactions accurately using POS systems and accepted multiple payment types.
- Verified insurance copays and resolved billing discrepancies with pharmacy technicians.
- Delivered courteous customer service while maintaining confidentiality at pharmacy counter.
- Reconciled cash drawers and balanced end-of-shift receipts with minimal variance.
- Assisted patients with prescription pickup, wait-time updates, and basic account questions.
- Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
- Efficiently processed prescription drop-offs and pick-ups while maintaining strict adherence to HIPAA regulations.
- Registered customer purchases on assigned cash register, collected cash and distributed change, processing voids, returns, rain checks, refunds and exchanges.
- Reported prescription errors to pharmacist on duty and adhered to company policies and procedures in relation to pharmacy errors and quality assurance directives.
- Processed insurance claims with precision, ensuring timely payment of reimbursements to the pharmacy.
Education
High School Diploma
Pharmacy Technician - Pharmacy Technology
Skills
Prescription processing
Aseptic technique
Insurance billing
Medication reconciliation
Problem-solving skills
Customer service
Strong communication skills
Timeline
Certified Pharmacy Technician
Advocate Christ Medical Center
09.2024 - CurrentRead More
Front End Customer Service Manager
At Home Furniture Store
07.2023 - 09.2023Read More
Certified Pharmacy Technician
St. Bernard's Hospital
09.2021 - 03.2023Read More
Customer Service Manager
Ross Dress for Less
09.2019 - 11.2020Read More
Certified Pharmacy Technician
CVS Pharmacy
10.2016 - 08.2019Read More
Certified Pharmacy Technician
Walmart Pharmacy
06.2014 - 09.2016Read More
Pharmacy Cashier
CVS Pharmacy, Retail
06.2013 - 07.2014Read More
Malcolm X College
Pharmacy Technician from Pharmacy Technology
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George Henry Corliss High School
High School Diploma
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