CARRIE DEMOSS
Austin
Summary
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
4
4
years of professional experience
Work History
Server
Omni Hotels & Resorts
11.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
Service Manager
Salt & Time
02.2023 - 10.2023
- Resolved customer complaints in professional and timely manner
- Trained and supervised team of service staff members to meet business goals
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks
- Coordinated with other departments to maintain streamlined and productive workflow
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
Bartender
Salt & Time
02.2022 - 10.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Crafted special drink and cocktail menu items for seasonal offerings
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors
- Trained new bartenders and barbacks to help maintain a talented team
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Bartender
Abel's On The Lake
07.2021 - 02.2022
- Served high customer volumes during special events, nights, and weekends
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers
Education
Interior Design & Architecture
Interior Design Institute
01-2026
High School Diploma -
Hononegah High School
Rockton, IL05.2017
Skills
- Team Leadership
- Excellent Organization Skills
- Adaptability and Flexibility
- Time Management
- Workflow Management
- Exceptional customer service
- Guest engagement
- Service prioritization
Timeline
Server
Omni Hotels & Resorts
11.2023 - Current
Service Manager
Salt & Time
02.2023 - 10.2023
Bartender
Salt & Time
02.2022 - 10.2023
Bartender
Abel's On The Lake
07.2021 - 02.2022
Interior Design & Architecture
Interior Design Institute
High School Diploma -
Hononegah High School
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