CARRIE DUNN
Ochsner Medical Center
Kenner,United States
31
years of professional experience
Dynamic and dedicated Medical Assistant with a proven track record of excellence in individual, team, and organizational settings. Expertise in multitasking and prioritizing workloads to ensure efficiency and productivity in fast-paced environments. Detail-oriented with a solid medical background and exceptional team-building abilities, prepared to contribute to a collaborative, deadline-driven atmosphere. Committed to delivering high-quality patient care while fostering positive relationships within healthcare teams.
Work History
Medical Assistant
3 Years 7 Months- Conducted patient intake and assessed medical histories for accurate record-keeping.
- Assisted healthcare providers in procedures, ensuring patient comfort and safety during examinations.
- Managed appointment scheduling and follow-up calls to optimize patient flow and satisfaction.
- Administered medications and injections as directed by physicians, adhering to safety protocols.
- Maintained inventory of medical supplies, reducing waste through efficient stock management practices.
- Trained new staff on medical office procedures and electronic health record systems for streamlined operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured adequate stock of medical supplies to support operational efficiency by closely tracking inventory levels and placing orders before depletion.
- Managed patient scheduling and documentation using electronic health record (EHR) systems for accuracy.
- Implemented onboarding training for new employees focused on clinical protocols and EHR utilization to support operational excellence.
- Facilitated mentorship for junior medical assistants, promoting collaboration and improving team efficiency.
- Conducted comprehensive training sessions for new medical assistants, focusing on clinical responsibilities, administrative functions, and operational procedures.
- Assisted physicians with examinations, procedures, and treatments to ensure optimal patient care.
- Ensured patient confidentiality by adhering to HIPAA guidelines when handling sensitive information or discussing cases with colleagues.
Head Medical Assistant
6 Years- Developed and managed employee schedules, ensuring coverage for all staff, including physicians
- Accurate documentation of patient interactions to support effective treatment planning.
- Assessed patient conditions through detailed interviews, ensuring thorough collection of medical histories, chief complaints, and vital signs.
- Cleaned and maintained medical equipment following procedures and standards.
- Organized and managed patient appointment scheduling through phone and in-person interactions.
- Facilitated patient understanding of medication procedures and physician instructions to enhance compliance.
- Incorporated outside records into charts and EHR.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Conducted preliminary physical tests to ensure accurate documentation of patient history.
- Organized charts, documents and supplies to maintain team productivity.
- Managed insurance verification and pre-certification tasks, ensuring timely approvals and adherence to regulatory standards.
- Monitored and enforced infection control protocols to maintain a safe environment for patient care.
- Developed and managed employee schedules, ensuring optimal coverage for all staff, including physicians.
- Reviewed and authorized timecard submissions every two weeks to maintain compliance with payroll standards.
- Managed the relay of patient inquiries and updates to physicians, ensuring timely responses to treatment-related issues.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Coordinated communication with patients by addressing callbacks and fulfilling prescription refill requests promptly.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Measured vital signs and took medical histories to prepare patients for examination.
- Executed thorough cleaning and supply replenishment in treatment rooms to support efficient patient care.
- Updated and organized vaccination and product expiration logs to support inventory accuracy and regulatory adherence.
- Oversaw patient surgical scheduling. Optimized surgeon block time and aligned patient appointments with respective case lengths and weekly patterns.
- Implemented new scheduling protocols, enhancing appointment management and reducing patient wait times.
- Trained and mentored junior medical assistants, fostering a collaborative and knowledgeable team environment.
- Supervised daily operations of medical assistance team, ensuring optimal patient care and efficiency.
- Mentored staff to foster professional development and improve team performance.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Coordinated schedules of multiple providers to optimize appointment availability for patients.
Insurance Verification Specialist
11 Months- Insurance Verification for all DME products.
- This position requires me to spend extensive amounts of time on the phone with insurance companies.
- I make calls for 30 to 50 insurance companies daily.
- I work with patients to explain coverage amounts provided by their insurance company, so they can understand why some procedures may be covered, while others are not.
- I have working knowledge of insurance rules and regulation as they pertain to managed care, medicare, medicaid, hmo's, commercial insurance carriers.
- I also work on accounts receivable calling on all balances with underpayment and overpayments.
- Address denied claim, claims pended for medical necessity, and claims pending for supporting documentation and / or medical records by working with various teams such as customer service representatives, and documentation and sales personnel to complete appeals.
STORE MANAGER
9 Years 3 Months- Responsibilities are recruiting, training, supervising and appraising staff.
- I ensure that the store achieves daily sales.
- Build schedules to ensure that every customer will be assisted for there needs.
- Build a team that works well together based on the needs of the store.
- Build highly satisfied and loyal customer base though engagement, conversion and capturing customer feedback.
- Set the direction and goals for the day/shift when associates arrive for work.
- Accountable to delivering sales plans though effective management/ delegation of store and operational tasks.
- Overseeing pricing and merchandise control.
- Manage store shrinkage.
- Working on driven sales thoughmerchandising and visual displays.
- Supervises sales leadership team and daily operations of the store.
MEDICAL ASSISTANT
4 Years- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Cleaned and maintained medical equipment following procedures and standards.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Measured vital signs and took medical histories to prepare patients for examination.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Scheduled appointments for patients via phone and in person.
- Responded to patient callbacks and phone-in prescription refill requests.
- Performed EKG's on each patient.
- Monitor patients EKG's while on treadmill and for nuclear stress test.
- Performed daily pacemaker checks.
Medical Assistant
6 Years- Auditing accounts with all insurance carriers including Medicare/Medicaid.
- Called all accounts with a balance that has been paid by there insurance company, writing up claims appeals for balances that were denied.
- Calling on patients accounts balances and making payment plans.
- Have ICD-9/CPT coding experience for surgeries and all office procedures.
- Assisted Dr's with patients in Orthopedic, Urology, Family Practice, Physiology, Chiropractor and Podiatry.
- Obtained authorizations for office visits, testing and surgeries.
- Have worked in front and back office.
Education
Medical Assistant - Certified Medical Assistant
High School Diploma
Skills
HIPAA Compliance
Medical Billing
Inventory and Supply Management
Proper Sterilization Techniques
Understands Medical Procedures
Procedure Assistance
Charting Expertise
Cleaning and Organizing
Multitasking and Prioritization
Check-In and Check-Out Procedures
Decision Making
Critical Thinking
Completing Insurance Forms
Wound Care
Supply Management
X-Ray Processing
Appointment Scheduling
Examination Preparation
Blood and Tissue Collection
Time Management
Diagnostic Testing
Patient scheduling
Customer service
Medical terminology knowledge
EMR / EHR
Reliable team player
CPR
Timeline
Medical Assistant
Ochsner Medical Center
01.2023 - CurrentRead More
Head Medical Assistant
Foot And Ankle Center
01.2017 - 01.2023Read More
Insurance Verification Specialist
Diabetes and Metabolism Specialists
03.2016 - 02.2017Read More
STORE MANAGER
UNIFORM ADVANTAGE
12.2006 - 03.2016Read More
MEDICAL ASSISTANT
Cardiovascular Specialists PA
12.2001 - 12.2005Read More
Medical Assistant
The Louisiana Clinic
12.1995 - 12.2001Read More
Eastern College
Medical Assistant from Certified Medical Assistant
Read More
Riverdale High School
High School Diploma
Read More