Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Software
Languages
Certification
Timeline
Generic
Carrie Fahnestock

Carrie Fahnestock

Dayton,OH

Summary

Transitioning from customer-focused environment where skills in communication and issue resolution were developed. Developed knack for understanding client needs and providing tailored solutions in fast-paced setting. Looking to leverage these transferable skills in new field to drive positive outcomes and contribute to organizational success.

Overview

11
11
years of professional experience
1
1
year of post-secondary education

Work History

Customer Care Level 2 Representative

Best Buy
02.2021 - 04.2024
  • Managed customer inquiries related to sales issues, repair orders, order discrepancies, and customer complaints
  • Maintained and updated customer records utilizing a CRM system
  • Provided troubleshooting for electronic issues over the phone
  • Resolved customer issues on a national scale
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.

Sales Lead

Best Buy
11.2012 - 02.2021
  • Managed sales floor operations and team performance.
  • Analyzed sales data to set quotas and assess potential areas of growth.
  • Handled customer complaints efficiently, ensuring satisfaction.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.

Education

BA - Art History

Wright State University

AA - Theater Performance, Theater Technology

Sinclair Community College

MS - Data Analytics

Southern New Hampshire University
10.2024 - Current

Skills

  • Team Management
  • Customer Service
  • Data Analytics
  • Analytical thinking
  • Technical troubleshooting
  • Problem-solving abilities
  • Customer relations

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Company CultureHealthcare benefitsPersonal development programsCareer advancement

Software

Microsoft Office

Microsoft Power BI

RStudio

Languages

English
Native or Bilingual

Certification

  • Power BI - May 2025

Timeline

MS - Data Analytics

Southern New Hampshire University
10.2024 - Current

Customer Care Level 2 Representative

Best Buy
02.2021 - 04.2024

Sales Lead

Best Buy
11.2012 - 02.2021

AA - Theater Performance, Theater Technology

Sinclair Community College

BA - Art History

Wright State University

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