CARRIE FELDMILLER
Sharon,PA
Summary
Dedicated professional focused on leveraging expertise in talent development to create exceptional experiences, enhance strategic planning, and foster leadership skills that drive performance and people.
Overview
28
28
years of professional experience
Work History
General Manager and District Talent Expert
Athleta
Pittsburgh, PA
10.2019 - Current
- Analyzes results, identifies opportunities, and makes decisions in collaboration with the leadership team to drive key performance indicators.
- Drive profitable sales through forecasting and scheduling
- Manages store budget for daily operations in support of the P&L
- Builds highly productive teams through sourcing, selecting and developing people through succession planning.
- Accountable for team performance through coaching and feedback.
- Teaches and trains to build capabilities.
- Leads the implementation and execution of all Standard Operating Procedures and initiatives
- Creates an inclusive environment
- Implements action plans to maximize efficiencies and productivity
- Promotes community involvement
- Ensures all compliance standards are met
- June 2024 - November 2024: Acting District Manager overseeing 12 stores.
Multi-Unit General Manager/Training Store Manager
UNDER ARMOUR, INC.
Pittsburgh, PA
09.2017 - 10.2019
- Multi-Unit Manager that consistently models the brand’s Athlete service standards and selling behaviors.
- Establish and communicate clear expectations while holding the store management team accountable for achieving all brand, performance and behavior standards.
- Build and support effective relationships with all teammates, peers, supervisors and corporate business partners to effectively lead positive change.
- Proactively seek personal learning and development opportunities to build leadership skill set and enhance individual performance.
- Establish and execute a strategic plan to achieve planned sales and key performance indicators for all time periods.
- Provides high level insight and clarity into the day-to-day functions of the business.
- Analyze reporting and daily sales trends to make real-time strategic business decisions to drive results.
- Train and develop team on business acumen to drive business performance.
- Supervise the efficient and productive handling of all merchandise including shipment receipt and processing, floorsets, markdown optimization and replenishment systems while maintaining backroom standards.
- Oversees and ensures efficiency of all daily operational procedures.
- Teach, train and coach the store management team through successful completion of Division of Responsibilities (DOR) to develop future leaders for the company.
- Develops succession plans to ensure career paths for all teammates; encourage teammates to pursue internal opportunities.
- Manages store census, seasonal hiring needs and anticipates turnover.
- Proactively networks, recruits and interviews based on assessments to ensure staffed at all times.
- Drive teammate engagement by recognizing and rewarding teammates for their outstanding performance.
Store Manager and Training Store Manager
UNDER ARMOUR, INC.
Grove City, PA
06.2013 - 09.2017
- Maintain total accountability for Store Performance, Store Service Culture & Customer Experience, Store Merchandise Standards and Store Expense & Shrink Control.
- Drive Sales & Performance Indicators for self and total team while leading the floor.
- Lead and Model the Customer Experience Principles for store team; ensure store Service/Selling Culture is representative of the Under Armour brand.
- Actively train & develop core teammates for all management levels, in & outside store.
- Manage total store talent - seasonal hiring needs, anticipated turn; recruit & interview based on assessments to ensure stores fully staffed properly at all times.
- Develop and continually grow External Recruiting Network.
- Provide constructive feedback to the District Manager in the areas of: Sales, Service, People, Visuals, Product & Process.
- Maintain effective communication both at the peer level & with Tide Point business partners.
- Oversee all areas of Inventory Control; manage store Shrink Performance within outlined expectations.
- Manage total store Payroll Allocation to optimize & drive business results on budget; ensure management & staff scheduling meet the needs of the business.
- Training Store Manager from March 2014 through Present – training managers throughout the United States and Canada
- 2014 Store Manager of the Year
- 2017 Selling and Service Award
- Stretch Assignment as point person in absence of DM – July 2015 through November 2015
- Stretch Assignment in support role for Pittsburgh Adult, Pittsburgh Youth, Columbus, and Lodi in the absence of a DM – December 2016 to May 2017
District Manager Assistant
BARNES & NOBLE, INC.
Cranberry Twp., PA
02.2012 - 06.2013
- Provided support for the district and store managers.
- Provided support relating to customer service issues.
- Assisted with all special projects, updating information, and maintaining reports for a 12-store district.
- Maintained and managed the hiring process for open positions in the district.
- Responsible for Loss Prevention investigations within the stores.
- Participated in the creation of a training program for Store Manager onboarding.
- Created a calibration process to be utilized in the annual review process at the Store Manager and Assistant Manager level.
General Manager
POLO RALPH LAUREN
Aurora, OH
03.2010 - 07.2011
- Plan, direct, coordinate and supervise all phases of daily operations of a four million dollar store, while communicating with a strong management team and corporate partners.
- Responsible for driving sales and achieving results through business analysis, planning, and marketing opportunities.
- Maintaining best in class talent through training of management team and staff, performance management of management and staff, and payroll and labor scheduling strategies.
- Creating a best in class customer experience through training and upholding the service and selling model –enhancing the customer experience by driving performance indicators, excellence in merchandise presentation and brand standards, and creation of a positive work environment.
- Upholding operational excellence through operational execution, Asset Protection training and awareness, and profit and loss management.
Assistant Manager Human Resources
POLO RALPH LAUREN
Grove City, PA
03.2005 - 03.2010
- Plan, direct, coordinate and supervise all phases of daily operations of a five million dollar store, while communicating with a strong management team and corporate partners.
- Ensure compliance with all applicable federal, state and local laws related to employment practices.
- Manage scheduling and payroll on a daily and weekly basis.
- Hire and train new and existing employees in the areas of Asset Protection, FHQ standards, Brand Presentation and Product Knowledge, while implementing sales goals with challenging incentives to achieve company objectives.
- Operations Lead of the New Store Opening Team for two years. I was the point person in the operations set-up for new stores as well as renovations all over the country.
- Responsibilities include but not limited to stockroom set-up, office set-up, technology set-up (i.e.: computers and registers), and communication with contractors.
- I was also appointed the acting General Manager in Q3 of FY08.
Women’s Department Manager
POLO RALPH LAUREN
Grove City, PA
02.1998 - 01.2000
- Coordinated visual merchandising changes utilizing company directed floor plans, daily reports, and creativity suited to particular store design.
Education
Business Management -
Robert Morris University
Coraopolis, PASkills
- Strategic planning
- Coaching and feedback
- Training and development
- Top talent recruiting, hiring, and retention
- Customer experiences
- Multi-unit operation management
- Sales forecasting
- Performance analysis
- Operational efficiency
- Compliance standards
References
Available upon request
Phone
cell, (724) 699-6430
References
References available upon request.
Timeline
General Manager and District Talent Expert
Athleta
10.2019 - Current
Multi-Unit General Manager/Training Store Manager
UNDER ARMOUR, INC.
09.2017 - 10.2019
Store Manager and Training Store Manager
UNDER ARMOUR, INC.
06.2013 - 09.2017
District Manager Assistant
BARNES & NOBLE, INC.
02.2012 - 06.2013
General Manager
POLO RALPH LAUREN
03.2010 - 07.2011
Assistant Manager Human Resources
POLO RALPH LAUREN
03.2005 - 03.2010
Women’s Department Manager
POLO RALPH LAUREN
02.1998 - 01.2000
Business Management -
Robert Morris University