Carrie Fernandez
Molina Healthcare
Long Beach,CA
19
years of professional experience
Customer-focused professional with hands-on experience in service and operations. Achieved high satisfaction rates through effective teamwork and communication. Ready to enhance team performance and improve customer experiences in a grocery store environment.
Work History
Remote Customer Service Representative
4 Years 9 Months- Handled high volume inbound and outbound Medicaid Member Service calls, achieving a customer satisfaction rate between 96% to 100% on each call, adhering strictly to HIPAA regulations and compliance.
- Provided high-quality service to members via phone and chat
- Efficiently and quickly resolved customers' issues with empathy, active listening, conflict resolution, adaptability and professionalism
- Provided support for insurance coverage, benefits, prior authorizations, claims and billing inquiries.
- Remote work capabilities, virtual collaboration tools using teams, Home office efficiency and data privacy.
Customer Service Representative/Bookkeeper/Office Manager
7 Years- Customer service representative which consisted of filling orders, placing orders, resolving complex issues and winning customer loyalty.
- Full charge bookkeeper, responsible for all accounting functions including payroll.
- Coordinated pickup and delivery within the scheduled time frame.
Customer Service Representative/Bookkeeper/Office Manager
5 Years 5 Months- Provided exceptional customer service through active listening and problem solving, ensuring client satisfaction.
- Utilized QuickBooks for accurate invoicing and billing, streamlining financial processes.
- Coordinated owner’s appointment schedule, optimizing time management and client engagement.
Skills
Customer support
Data management
Complaint resolution
Insurance coverage
Customer relations
Problem resolution
Relationship building
Critical thinking
Active listening
Timeline
Remote Customer Service Representative
Molina Healthcare
07.2021 - 04.2026Read More
Customer Service Representative/Bookkeeper/Office Manager
PromoWorld
03.2013 - 03.2020Read More
Customer Service Representative/Bookkeeper/Office Manager
Paul Turang Photography
09.2007 - 02.2013Read More