Carrie Gibbs
Missoula,MT
Summary
Outgoing customer service professional with experience overseeing multiple tasks and managing employees successfully. Hardworking and committed to providing outstanding customer service and assistance.
Overview
14
14
years of professional experience
Work History
General Manager in Training
Shopko Optical
Missoula, MT
01.2024 - Current
- Managed day-to-day operations, delegating tasks as necessary to ensure smooth workflow within the organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
Certified Optician
Shopko Optical
Missoula, MT
07.2019 - 01.2024
- Educated clients about lens options and coatings, helping them make informed decisions about their eyewear purchases.
- Assisted clients in selecting the best eyewear for their needs, contributing to increased sales and repeat business.
- Collaborated with insurance providers to streamline claim processing, reducing paperwork for clients and ensuring timely reimbursements.
- Mentored junior staff members on industry best practices, resulting in a knowledgeable and cohesive team environment.
- Collaborated with optometrists to develop comprehensive eye care plans, enhancing patient outcomes and overall satisfaction.
- Performed accurate eye measurements to ensure proper fitting of eyewear, increasing customer comfort and reducing returns.
- Improved customer satisfaction by providing personalized optical consultations and product recommendations.
- Provided exceptional customer service, addressing any concerns or issues promptly and professionally while maintaining client trust.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
Customer Service Supervisor
Shopko Stores Operating Co. LLC
Missoula, MT
10.2018 - 07.2019
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Extensive cash handling. Counting and preparing store deposits daily and ensuring smooth transfers to armored truck services at pickup.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
Assistant Manager
Wendy's
Missoula, MT
10.2011 - 10.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily operations to maintain store cleanliness and organization.
Education
Diploma -
Hellgate High-school
Missoula, MTSkills
- Staff training and development
- Operations management
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Decision-making
- Verbal and written communication
- Effective leader
- Conflict resolution
- Scheduling
- Delegation
Timeline
General Manager in Training
Shopko Optical
01.2024 - Current
Certified Optician
Shopko Optical
07.2019 - 01.2024
Customer Service Supervisor
Shopko Stores Operating Co. LLC
10.2018 - 07.2019
Assistant Manager
Wendy's
10.2011 - 10.2018
Diploma -
Hellgate High-school