Carrie Hall
Middletown,DE
Summary
Dynamic and results-oriented professional with extensive experience in property and retail management. Excelled in staff management and customer service, significantly improving occupancy rates and customer satisfaction. Skilled in Microsoft Office and adept at fostering positive relationships, demonstrating exceptional communication and organizational abilities.
Overview
16
16
years of professional experience
Work History
Property Manager
Barr Property Management
Rockford, IL
01.2022 - 05.2024
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
Store Manager
Road Ranger
Rockford, IL
06.2019 - 01.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Training Lead/FOH Manager
Cheesecake Factory Inc
Chicago, IL
03.2008 - 12.2018
- Carefully interviewed, selected, trained, and supervised staff.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Boosted customer satisfaction, introducing customer feedback system to address and rectify concerns promptly.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Opened new stores across United States. Implementing and revising all new store opening procedures.
Education
Real Estate License - Real Estate
Kaplan Real Estate Education
Skills
- Management
- Property Inspections
- Customer service-focused
- Exceptional oral and written communication skills
- Staff Management
- Administrative Support
- Data Entry
- Microsoft Office
- Sales and Marketing
Timeline
Property Manager
Barr Property Management
01.2022 - 05.2024
Store Manager
Road Ranger
06.2019 - 01.2022
Training Lead/FOH Manager
Cheesecake Factory Inc
03.2008 - 12.2018
Real Estate License - Real Estate
Kaplan Real Estate Education