Carrie Hamilton
Muskegon,Michigan
Summary
Knowledgeable leader with over 20 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Focused on building relationships within the community.
Overview
10
10
years of professional experience
Work History
General Manager
Athleta- Gap
Grand Rapids, MI
07.2018 - Current
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Initiated new product training sessions for employees to improve product knowledge.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Recruited, trained and managed a team of 20+ employees.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Executed merchandising strategies to support store sales growth.
- Worked with cross-functional teams to achieve goals.
Assistant Store Manager
Victoria's Secret
Memphis, TN
04.2014 - 07.2018
- Maintained a neat, clean, organized work environment that meets company standards.
- Implemented loss prevention measures to protect against shoplifting or theft incidents.
- Managed special store projects to improve store-wide processes and operations.
- Performed daily opening and closing duties including cash handling and reconciliation.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Trained, coached, and mentored new team members on customer service and operational standards.
- Positively impacted product relevance through careful distribution, merchandising and display techniques.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Education
Bachelor of Arts - Social Science/Political Science
Michigan State University
East Lansing, MI12-1991
Skills
- Business Development
- Staff Supervision
- Customer Relationship Management
- Sales
- Team Leadership
- Change Implementation
- Community Outreach
Timeline
General Manager
Athleta- Gap
07.2018 - Current
Assistant Store Manager
Victoria's Secret
04.2014 - 07.2018
Bachelor of Arts - Social Science/Political Science
Michigan State University
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