Carrie Hansen
Houston,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Minitrencher
01.2023 - 07.2023
- Liaised between clients and vendors and maintained effective lines of communication.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Store Clerk/Closer
Creekside Market
02.2022 - 08.2022
- Daily duties included customer service, cashiering/POS System, stocking shelves, rotating product, cleaning and pricing merchandise.
Collector 3
Sunbelt Rentals
04.2019 - 05.2020
- Made collections calls on all past due accounts; data entry for accounts payable/receivable; extensive knowledge of fair debt and collections management; strong knowledge of state commercial laws; knowledge of legal lending methods
Collector 3
Bank of the West/ Collabera
04.2018 - 01.2019
- Managed two commercial profiles; data entry for accounts payable/receivable; analyze and reconcile accounts; liable for maintaining customer relations with corporate accounting
Commercial Collector
Thrive Collection Services Corp.
03.2017 - 12.2017
- Researched and resolved accounts payable discrepancies; provided customer service regarding collection issues; processed and reviewed account adjustments; resolved client discrepancies and short payments
Lead Corporate Collector
RTS Financial Group LLC.
07.2015 - 12.2016
- Provided customer service for collection issues; processed and reviewed account adjustments; Monitored and maintained 100 to 150 assigned accounts and customer calls daily; reduced delinquency for assigned accounts; built rapport with accounts payable and financial departments
Collector
LaSalle Network/ Americash Loans
11.2011 - 05.2013
- Answered an average of 100 - 200 calls per day by addressing customer inquiries; solving problems and providing account information; provided an elevated customer experience to generate a loyal clientele and return customers; investigated and resolved customer inquiries and complaints in a timely and empathetic manner; helped drive sales goals and achieve monthly quotas
Customer Service/ Collections
US Bank National Association
06.2008 - 07.2010
- Maintain member account profiles on US Bank online banking program; answer telephone inquiries on banking products including checking, savings, loans and lines of credit; maintain friendly and professional customer interactions; educated customers on the importance of maintaining bank accounts, reserve lines of credit and savings
Education
High School Diploma -
John Muir High School
Pasadena, CACulinary Arts
Western Culinary Institute
Portland, ORSkills
- Advanced clerical knowledge
- Time management
- Computer proficient
- Detail oriented
- Cheerful/ positive attitude
- Conflict resolution
- Self starter
- Data entry
- Account analysis
Timeline
Administrative Assistant
Minitrencher
01.2023 - 07.2023
Store Clerk/Closer
Creekside Market
02.2022 - 08.2022
Collector 3
Sunbelt Rentals
04.2019 - 05.2020
Collector 3
Bank of the West/ Collabera
04.2018 - 01.2019
Commercial Collector
Thrive Collection Services Corp.
03.2017 - 12.2017
Lead Corporate Collector
RTS Financial Group LLC.
07.2015 - 12.2016
Collector
LaSalle Network/ Americash Loans
11.2011 - 05.2013
Customer Service/ Collections
US Bank National Association
06.2008 - 07.2010
High School Diploma -
John Muir High School
Culinary Arts
Western Culinary Institute
Similar Profiles
Angelica MyersAngelica Myers
Customer Service Representative at ASC HoustonCustomer Service Representative at ASC Houston
Nazanine "Ashley" PillsburyNazanine "Ashley" Pillsbury
Senior Manager of People and Culture at Shipley DonutsSenior Manager of People and Culture at Shipley Donuts
Kamryn GibbsKamryn Gibbs
Deckhand at Blessey Marine ServicesDeckhand at Blessey Marine Services
ISAIAH COLEMANISAIAH COLEMAN
Electrician Technician Navigation (ETV) at Navy submarine special operationsElectrician Technician Navigation (ETV) at Navy submarine special operations
Patricia SmithPatricia Smith
Administrative Assistant/Administrative Legal Assistant at Grider Law FirmAdministrative Assistant/Administrative Legal Assistant at Grider Law Firm