CARRIE HATHORNE
Prentiss,MS
Summary
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team. Responsive Customer Service Cashier possessing outstanding mathematical abilities paired with first-rate customer service and multitasking skills. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items.
Overview
17
17
years of professional experience
Work History
REGISTRATION CLERK
Covington County Hospital
Collins
01.2017 - Current
- Communicate with patients and co-workers effectively
- Receive incoming billing calls from patients to answer questions regarding their accounts and helps them reach an agreement of payment
- Reviewed admission packet with patients to collect consent for treatment
- Answer over 100 calls daily to direct callers to appropriate personnel or department
- Collected and entered daily co-pays and deductibles into system
- Process credit card payments everyday to patient's accounts
- Record daily payments to general ledgers or data processing sheets
- Prepared bank deposits by compiling data from cashiers, verifying and balancing receipts and sending cash, checks- and other forms of payment to banks
- Record daily deposit on spreadsheet in Excel
- Proficient in the computer software CPSI
HEALTH INFORMATION CLERK
MS STATE VETERANS HOME
Collins, Mississippi
03.2012 - 01.2017
- Scanned over 70 patients' health records into electronic formats
- Entered data, such as demographic characteristics, history and extent of disease, diagnostic procedures and treatment into computer daily
- Released information to persons or agencies according to regulations everyday
- Processed patient admission and discharge documents
- Audit Charts
- Protected security of medical records to ensure that confidentiality was maintained.
- Created patient medical records and maintained their confidentiality.
- Assisted with coding diagnosis and procedures for billing purposes.
- Answered phone calls from patients to answer questions or provide information.
Cashier
Ross Dress for Less
Hattiesburg, MS
08.2007 - 05.2009
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
ASSOCIATE IN SCIENCE (A.S.) IN CHILD DEVELOPMENT: PROGRAM SUMMARY -
SOUTHWEST MISSISSIPPI COMMUNITY COLLEGE
05.2007
HIGH SCHOOL DIPLOMA -
PRENTISS HIGH SCHOOL
05.2005
Skills
- Strong Telephone Etiquette
- Patient discharging
- Customer Experience Management
- Mail Handling Cash Receipt Posting
- Balancing Daily Deposits
- Pre-Registration Documentation
- Patient Registration
- Payment Processing
- Office Organization
- Problem-Solving
- Cash Handling
- Cash Register Operation
- Customer Assistance
- Drawer balancing
- Merchandise Restocking
- Credit and cash transactions
- Time management skills
- Written and verbal communication
- Teamwork and Positive Attitude
References
- MEGAN BURKE, Covington County Hospital Team Leader, (601) 517-9518, mburke@covingtoncountyhospital.com
- CARRIE SMITH, Covington County Hospital Health Information Coder, (601) 620-9924 csmith@covingtoncountyhospital.com
- KIMBERLY HARPER, Covington County Hospital Co-worker, (601) 720.2782, kharper@covingtoncountyhospital.com
Languages
English
Professional
References
References available upon request.
Timeline
REGISTRATION CLERK
Covington County Hospital
01.2017 - Current
HEALTH INFORMATION CLERK
MS STATE VETERANS HOME
03.2012 - 01.2017
Cashier
Ross Dress for Less
08.2007 - 05.2009
ASSOCIATE IN SCIENCE (A.S.) IN CHILD DEVELOPMENT: PROGRAM SUMMARY -
SOUTHWEST MISSISSIPPI COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA -
PRENTISS HIGH SCHOOL
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