Carrie Haymond
Summary
Experienced Outpatient Access Representative seeking advancement within URMC Palliative Care as Physician Support Representative. Exceptional communication skills and commitment to enhancing the quality of patient care. Skilled in managing front desk operations and maintaining high standards in a collaborative healthcare environment.
Overview
25
25
years of professional experience
Work History
Outpatient Access Representative
URMC Division of Palliative Care
03.2025 - Current
- Operate Front Desk for Outpatient Clinic [phones, scheduling, faxing, patient requests, registration, forms]
- Maintain well-functioning outpatient ambulatory clinic [communications between patients and providers, late patient calls, orderly waiting area]
- Coordinate discharge follow-up appointments, bridging hospital admissions with outpatient care
- Monitor In Basket Messages, Responding promptly to provider requests via in-basket, phone, and secure-chat portals
- Edit provider templates for basic scheduling changes
- Assist providers with medication management tasks [ISTOP reports, refill requests, pharmacy communications]
- Process Health Care forms, ensuring accurate documentation, filing and patient confidentiality.
- Collaborate regularly with outside healthcare agencies [hospice, funeral homes, SNFs] to coordinate optimal care for each patient
- Reschedule patients when providers are out
- Schedule new patient appointments [discharge follow ups and referral call backs] when applicable
- Field incoming calls, ensuring accurate, timely and professional response
Outpatient Access Representative
URMC Strong Speech Pathology
Rochester, NY
01.2023 - 03.2025
- Navigated multi-faceted front desk operations [patient check-in and registration, MAS transportation, faxing, and scheduling]
- Received incoming calls for the department of Speech Pathology
- Responsible for provider in-basket messaging
- Successfully Completed URMC Referral Coordinator Training Course
- Processed referrals, consulted regularly with clinical coordinator and scheduled New Patient Visits
- Educated guardians in preparation for pediatric Swallow Study exams
- Managed correspondence for weekly Parkinson's Disease patient-provider group meetings
- Maintained high standard of communication with patients via My Chart messaging and telephone encounters
- Ensured patients have a positive experience at appointment entry and check-out
Music Teacher
Rochester City School District
Rochester, NY
03.2016 - 11.2022
- Created music curriculum targeting measurable outcomes
- Communicated consistent with parents and families
- Facilitated English language acquisition for multilingual learners
- Organized school-wide music events and performances for community engagement.
- Integrated technology into teaching methods, enhancing interactive learning experiences.
Private Music Instructor
Self-employed
01.2013 - 01.2017
- Taught voice, piano and beginning guitar with emphasis on music theory and improvisation
- Managed all communications and administrative demands for private music studio
- Organized community recitals
- Prepared students for college and theathrical auditions
Music Educator
Genesee Community Charter School at the RMSC
Rochester, NY
08.2001 - 06.2013
- Designed integrated-arts curriculum framework concordant with NYS standards
- Directed weekly community gatherings, monthly exhibitions, and annual celebrations
- Served on Charter School Board as Teacher Representative
- Presented at local and national conferences
- Produced professional recordings of student compositions and performances
Education
Chalice of Repose Project Certificate of Completion - Contemplative Musicianship
Chalice of Repose Project
chaliceofrepose.orgMaster of Music Education -
Westminster Choir College of Rider University
Princeton, NJBachelor of Arts - Music / Vocal Performance
James Madison University
Harrisonburg, VASkills
- Effective communicator
- Scheduling
- Documentation
- Organization
- Problem solving
- Patient and provider relations
- Time management
- Skilled writer
- Multitasking and prioritization
- Clinical scheduling
- Team collaboration
- Conflict resolution
- Healthcare systems navigation
- Post-discharge care coordination
- Phone and email etiquette
Affiliations
- Served as pianist for Dying to Talk Symposium (Rochester, NY)
- Volunteered musically at Leo Center for Caring Hospice (St. Ann's Community)
Accomplishments
- Received ICARE Recognition for "... demonstrating extreme poise, and superior level of compassion ..."
- Received UR Stars (2)
Timeline
Outpatient Access Representative
URMC Division of Palliative Care
03.2025 - Current
Outpatient Access Representative
URMC Strong Speech Pathology
01.2023 - 03.2025
Music Teacher
Rochester City School District
03.2016 - 11.2022
Private Music Instructor
Self-employed
01.2013 - 01.2017
Music Educator
Genesee Community Charter School at the RMSC
08.2001 - 06.2013
Chalice of Repose Project Certificate of Completion - Contemplative Musicianship
Chalice of Repose Project
Master of Music Education -
Westminster Choir College of Rider University
Bachelor of Arts - Music / Vocal Performance
James Madison University