Savannah Payne
Rochester
Summary
Compassionate professional in healthcare patient relations, known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, patient advocacy, and health information privacy practices. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare objectives.
Overview
5
5
years of professional experience
2022
2022
years of post-secondary education
Work History
Outpatient Access Representative
University of Rochester
Rochester, NY
02.2025 - Current
- Assisted patients with navigating healthcare resources and services available
- Educated patients on office policies, procedures, and required documentation.
- Facilitated patient check-in and registration processes efficiently.
- Scheduled appointments for new and existing patients using electronic health records system.
Customer Service Representative
Skips on the Ridge
03.2023 - 02.2025
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handle escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Responds to customer requests for products, services, and company information.
- Develop strong product knowledge to provide informed recommendations based on individual customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Cashier
Burger King
04.2022 - 11.2022
- Handle high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listen to customers, handled concerns quickly and escalated major issues to supervisor
- Collaborate with team members to maintain smooth operations during peak hours.
- Improve team morale and cooperation by participating actively in staff meetings and feedback sessions.
Customer Service Cashier
Wendy's
03.2020 - 01.2021
- Provide support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Demonstrate versatility by cross-training in various departments throughout store.
- Enhance customer experience by providing prompt and accurate transactions.
- Process customer orders and accurately handled payment transactions.
Education
GED -
Boces
Rochester, NYSkills
- Customer Service
- Follow-up skills
- Coordination
- Product Knowledge
- Professional telephone demeanor
- Critical Thinking
- Problem-solving abilities
Accomplishments
I completed 3 years of R.O.T.C throughout my high school experience. It taught me to be resilient and strive for success wherever I go. During my experience I was selected to go on a one week boot camp retreat. While at the retreat I got to meet a captain of a air craft carrier for the Navy and he strived for respect and ensuring that everything went accordingly while working with his fellow crew mates. I strive to take all the knowledge and leadership skills to the next level and expand my horizon.
Timeline
Outpatient Access Representative
University of Rochester
02.2025 - Current
Customer Service Representative
Skips on the Ridge
03.2023 - 02.2025
Customer Service Cashier
Burger King
04.2022 - 11.2022
Customer Service Cashier
Wendy's
03.2020 - 01.2021
GED -
Boces