Brianna Logan
East Rochester
Summary
Compassionate and detail-oriented healthcare professional with experience in patient access, customer service, and fast-paced clinical environments. Skilled in patient intake, scheduling, and navigating healthcare systems while providing empathetic, patient-centered support. Known for strong communication, problem-solving, and the ability to maintain efficiency and professionalism in high-demand settings. Eager to transition into a supporting role in patient clinical care.
Overview
18
18
years of professional experience
Work History
Outpatient Access Representative
University of Rochester Orthopedics & Physical Performance
Rochester, NY
05.2025 - Current
- Perform patient check-in/check-out and intake processes, ensuring accurate demographic and insurance information
- Schedule, cancel, and coordinate appointments while prioritizing patient needs and provider availability
- Assist walk-in patients and help facilitate same-day care when appropriate
- Communicate effectively with patients regarding procedures, wait times, and next steps in care
- De-escalate and resolve patient concerns with empathy and professionalism
- Maintain patient records, including scanning, faxing, and documentation in electronic systems (EMR/EHR)
- Collaborate with clinical staff and provider teams to support smooth patient flow and continuity of care
- Navigate healthcare systems to manage sensitive patient information and guide patients through care processes
Server / Shift Manager
Village Coal Tower Restaurant
Pittsford, NY
09.2008 - Current
- Deliver attentive, high-quality service while managing multiple responsibilities in a fast-paced environment
- Build rapport quickly with diverse individuals, creating a welcoming and supportive experience
- Handle high-pressure situations and resolve concerns calmly and efficiently
- Train and mentor new team members on procedures, communication, and service standards
- Manage cash handling, POS systems, and end-of-day balancing with accuracy and accountability
- Maintain cleanliness, organization, and adherence to safety standards
Housekeeper / Team Leader
Flower City Cleaning
East Rochester, NY
11.2019 - 06.2022
- Provided detailed cleaning services with strong attention to sanitation and infection-control practices
- Led team operations, ensuring quality, efficiency, and adherence to company standards
- Trained staff on proper cleaning techniques and safety protocols
- Maintained professionalism and trust while working in clients’ homes
Cashier / Customer Service Associate
Debbie Supply Inc.
East Rochester, NY
03.2012 - 06.2013
- Assisted customers with purchases, returns, and product selection
- Handled cash transactions and maintained accuracy in financial processes
- Managed phone communications and customer inquiries
Sales Consultant Representative
Vector Marketing
Rochester, NY
06.2011 - 09.2011
- Conducted product presentations and built client relationships
- Developed communication and interpersonal skills in a sales environment
Education
Some College - Liberal Studies
Finger Lakes Community College
Canandaigua, NY2012
High School Diploma -
East Rochester Junior-Senior High School
2011
Skills
- Patient Intake & Registration
- Electronic Medical Records (EMR/EHR)
- Appointment Scheduling & Coordination
- Patient Communication & Education
- Vital Customer/Patient Support
- HIPAA Awareness & Confidentiality
- Clinical Workflow Support
- Conflict Resolution & De-escalation
- Team Collaboration in Healthcare Settings
- Multitasking in Fast-Paced Environments
- Infection Control & Sanitation Practices
Timeline
Outpatient Access Representative
University of Rochester Orthopedics & Physical Performance
05.2025 - Current
Housekeeper / Team Leader
Flower City Cleaning
11.2019 - 06.2022
Cashier / Customer Service Associate
Debbie Supply Inc.
03.2012 - 06.2013
Sales Consultant Representative
Vector Marketing
06.2011 - 09.2011
Server / Shift Manager
Village Coal Tower Restaurant
09.2008 - Current
Some College - Liberal Studies
Finger Lakes Community College
High School Diploma -
East Rochester Junior-Senior High School