Carrie Heilhecker
Warwick,RI
Summary
Highly organized and results-driven Estate Manager with over 20 years of experience directing the day-to-day operations of luxury residences for high net worth families. Managed every aspect of estate operations, including household leadership, vendor negotiations, property maintenance, travel logistics, event planning, household finances, inventory management, personal shopping, animal care, calendar management, and concierge services. Recognized for exceptional problem solving abilities, meticulous attention to detail, sound judgment, and the ability to anticipate client needs while maintaining the highest level of professionalism, discretion and confidentiality. Skilled at creating efficient systems that ensure estates operate seamlessly and to the highest standards.
Overview
11
11
years of professional experience
Work History
Process Assistant
Amazon
Johnston, Rhode Island
12.2025 - Current
- Recognized as Amazon Top Innovator for spearheading operational improvements and innovative solutions.
- Trained and onboarded associates at new facilities to ensure smooth integration and operational readiness.
- Collaborated with Area Manager to achieve productivity, quality, and safety targets.
- Assisted with labor planning, staffing assignments, and workflow coordination to optimize team performance.
- Conducted daily audits amongst associates to coach and help them improve
Assistant Store Manager
TJ Maxx, TJX Companies
Franklin, MA
02.2023 - 02.2025
- Managed staffing, scheduling, merchandising, inventory, and loss prevention initiatives effectively.
- Led daily retail operations for high-volume store to enhance efficiency and service quality.
- Supervised associates to promote operational excellence and exceptional customer interactions.
- Supported hiring processes and provided coaching for employee development.
Estate Manager
Private Family
Newton, Massachusetts
12.2015 - 12.2022
- Directed all operations for a 19K square foot luxury estate while simultaneously managing an 8K square foot residence in Park City, Utah.
- Managed every aspect of executive household operations with complete confidentiality and discretion.
- Supervised staff of six and coordinated contractors including HVAC, plumbing, electricians, landscapers, security companies, and construction professionals to ensure seamless estate operations.
- Managed complex calendars, appointments, and domestic and international travel arrangements to optimize executive time and logistics.
- Planned and executive private events for up to 200 guests with budgets exceeding $100K.
- Oversaw purchasing, inventory, and procurement of groceries and household supplies while maintaining luxury asset upkeep.
- Coordinated animal care, veterinary appointments, vehicle maintenance and property upkeep.
Education
Creative Writing
Brown University
Providence, RI06-2005
Bachelor of Arts - Liberal Arts And Sciences
Providence College
Providence, RI05-2000
Skills
- Vendor management
- Staff supervision
- Operational efficiency
- Luxury service standards
- Menu planning
- Analytical thinking
- Adaptability
- Effective communication
Timeline
Process Assistant
Amazon
12.2025 - Current
Assistant Store Manager
TJ Maxx, TJX Companies
02.2023 - 02.2025
Estate Manager
Private Family
12.2015 - 12.2022
Creative Writing
Brown University
Bachelor of Arts - Liberal Arts And Sciences
Providence College