Carrie Higgins
Peru,IN
Summary
Accomplished Store Manager with 4 years in retail operations and team leadership. Led inventory management and merchandising efforts to boost customer satisfaction and drive sales. Coached associates and implemented promotional displays, fostering a positive team culture and enhancing store performance. Dedicated to upholding service quality and compliance standards.
Overview
5
5
years of professional experience
Work History
Store manager
Serv-U-Success
08.2022 - 09.2026
- Directed daily store operations, setting priorities for merchandising, inventory control, and customer service to maintain a clean, organized sales floor aligned with Serv-U-Success standards and client expectations.
- Led and coached store associates through regular feedback, on-the-job training, and clear performance expectations to build product knowledge, improve task efficiency, and support a positive team culture.
- Coordinated merchandising activities, including planogram execution, end-cap setups, and promotional displays, to ensure product placement, proper signage, and full shelves, enhancing sales and marketing effectiveness.
- Monitored inventory levels and backroom organization, overseeing product rotation and stock replenishment to ensure availability of high-demand items and minimize out-of-stocks.
- Resolved customer and client concerns promptly, communicating with vendor and retailer contacts, adjusting store priorities to uphold service quality and compliance with company policies.
Sales Representative
Acosta Retail Services
Kokomo, Indiana
07.2022 - 08.2022
- Developed key customer relationships to increase sales.
- Engaged customers to build relationships and promote products effectively.
- Analyzed market trends to identify opportunities for product placement and promotion.
- Collaborated with team members to strategize sales approaches and increase efficiency.
Order Filler
Dollar General Distribution Center
Marion, Indiana
04.2022 - 07.2022
- Picked items accurately from shelves to complete customer orders promptly.
- Organized merchandise on pallets for efficient storage in the warehouse. on pallets for storage in the warehouse.
- Collaborated with team members to achieve daily goals set by management.
Third shift stocker
Walmart
Wabash, Indiana
05.2021 - 04.2022
- Collaborated with management to prioritize restocking tasks during peak hours.
- Maintained organized and clean stockroom and sales floor to enhance shopping experience.
- Organized products on shelves according to predetermined planograms.
- Collaborated with management to strategically prioritize restocking tasks during peak hours, ensuring product availability.
- Monitored product expiration dates and removed outdated items from shelves.
- Executed product rotation based on expiration dates to minimize waste and ensure freshness.
Education
High School -
Elwood Community High School
Elwood, INSkills
- Inventory Management
- Planogram Execution
- Merchandising
- Retail Operations
- Visual merchandising
- Sales strategy
- Customer service
- Team leadership
- Team development
- Employee training
- Performance evaluation
- Operational efficiency
- Problem solving
- Conflict resolution
Timeline
Store manager
Serv-U-Success
08.2022 - 09.2026
Sales Representative
Acosta Retail Services
07.2022 - 08.2022
Order Filler
Dollar General Distribution Center
04.2022 - 07.2022
Third shift stocker
Walmart
05.2021 - 04.2022
High School -
Elwood Community High School