Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Carrie Hisler

Webster City,IA

Summary

Diligent Service Coordinator with proven background in coordinating and managing a diverse caseload. Demonstrated ability in team collaboration and problem-solving. Known for reliability and ability to thrive under changing needs.

Loyal employee with 29 years at the same company, considering all the changes in the county case management world.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Service Coordinator

CICS
04.2016 - Current
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and providers.
  • Home base is Hamilton County but also covered Webster County.
  • Helped with coverage in Wright County previously and most recently in Story County.
  • Have some knowledge with JIS and coverage in the Hamilton County Jail.

Case Management Supervisor

Hamilton County
07.2004 - 04.2016
  • Reviewed and developed intake and discharge planning strategies to encourage client engagement and retention.
  • Collaborated with multidisciplinary teams to facilitate client care and reduce case management barriers.
  • Supervised 7 Case Management staff.
  • Conducted satisfaction surveys in order to recognize gaps in services and areas that needed improvement.
  • Collaborated with Director on the Case Management budget and assisted with multiple county budgets.

Case Manager

Hamilton County
06.1996 - 07.2004
  • Targeted Case Manager.
  • Developed, social histories, assessments and individual comprehensive plans to help individuals with disabilities live successfully in the environment of their choice.

Education

Bachelor of Science - Psychology

Iowa State University
Ames, IA
12-1992

High School Diploma -

Webster City High School
Webster City, IA
05-1988

Skills

  • Accurate recordkeeping
  • Client advocacy
  • Service monitoring
  • Ongoing client support
  • Record preparation
  • Teamwork and collaboration

Certification

  • LBSW 2024-2026

Timeline

Service Coordinator

CICS
04.2016 - Current

Case Management Supervisor

Hamilton County
07.2004 - 04.2016

Case Manager

Hamilton County
06.1996 - 07.2004

Bachelor of Science - Psychology

Iowa State University

High School Diploma -

Webster City High School

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Carrie Hisler