Jean Zwaschka-Wrobel
Burnsville,MN
Summary
Dynamic service coordinator with a proven track record at Spalon Montage, excelling in client advocacy and accurate recordkeeping. Leveraged service management software to enhance operational efficiency and customer satisfaction. Recognized for delivering exceptional support and maintaining meticulous documentation, ensuring seamless service delivery and fostering positive client relationships.
Overview
25
25
years of professional experience
Work History
Service Coordinator
LifeSpa Lifetime Fitness
08.2025 - Current
- Coordinated customer service operations to enhance client satisfaction and streamline communication processes.
- Coordinated client appointments and service schedules to optimize operational efficiency.
- Assisted clients in selecting services based on individual needs and preferences.
Service Coordinator
Spalon Montage
10.2021 - 03.2025
- Assisted in coordinating service requests and scheduling appointments for efficient operations.
- Supported team by maintaining accurate records of customer interactions and service timelines.
- Collaborated with internal teams to resolve customer inquiries and enhance satisfaction levels.
- Utilized service management software to track issues and monitor service delivery progress.
Flight Attendant
Delta Air Lines, Inc
11.2000 - 08.2020
- Delivered exceptional customer service, ensuring passenger satisfaction and safety throughout each flight.
- Conducted thorough pre-flight checks to confirm compliance with safety protocols and equipment functionality.
- Assisted passengers with special needs, providing personalized support and ensuring a comfortable travel experience.
- Managed in-flight cabin operations, including food service and emergency procedures adherence.
Education
No Degree - Psychology
St.Cloud State University
St. Cloud, MNCertificate of Technical Studies - Travel Planner
Brainerd Technical College
Brainerd, MN05-1980
Skills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
Timeline
Service Coordinator
LifeSpa Lifetime Fitness
08.2025 - Current
Service Coordinator
Spalon Montage
10.2021 - 03.2025
Flight Attendant
Delta Air Lines, Inc
11.2000 - 08.2020
No Degree - Psychology
St.Cloud State University
Certificate of Technical Studies - Travel Planner
Brainerd Technical College