Carrie Hudson
Customer Service Specialist
Eaton,OH
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
House Manager
Self Employed
Eaton, OH
02.2012 - Current
- Oversaw budget to manage expenditures and control costs.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Developed and maintained positive relationships with guests, vendors and other external partners to establish rapport.
- Developed and implemented variety of policies and procedures to drive productivity, increase morale and reduce costs.
- Trained and supervised staff on proper cleaning techniques, safety protocols and customer service to increase quality standards.
- Investigated and resolved customer complaints to establish trust and increase satisfaction.
Bank Teller
Somerville National Bank
Camden, OH
11.2022 - 05.2023
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Delivery Driver
Powerhouse Pizza
Camden, OH
06.2020 - 12.2021
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Expedited deliveries to meet customer deadlines and requirements.
- Managed customer inquiries and complaints in polite and professional manner.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Kept detailed records of deliveries and money received from customers.
Education
High School Diploma -
Tecumseh High School
New Carlisle, OH 08.1997 - 06.2001
Skills
Complaint resolution
Multi-line phone talent
Account management
Administrative support
Creative problem solving
Professional telephone demeanor
Word processing
Customer support
Problem-solving skills
Documentation and reporting
Calm disposition
Quality service
Sales and marketing
Knowledgeable in Microsoft
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Bank Teller
Somerville National Bank
11.2022 - 05.2023
Delivery Driver
Powerhouse Pizza
06.2020 - 12.2021
House Manager
Self Employed
02.2012 - Current
High School Diploma -
Tecumseh High School
08.1997 - 06.2001