Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
2027
2027
years of professional experience
Work History
Server
La Parilla
Dothan, AL
01.2021 - 10.2022
Provided exceptional customer service by promptly addressing guest inquiries and requests.
Managed food and beverage orders efficiently, ensuring timely delivery to guests.
Maintained cleanliness and organization of dining area to enhance guest experience.
Collaborated with kitchen staff to ensure accurate order preparation and presentation.
Trained new servers on menu items, service standards, and restaurant procedures.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Toreros Mexican Restaurants
Enterprise, AL
2016 - 2018
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Explained menu items and suggested appropriate options for food allergy concerns.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Maximized table turnover rate by managing reservations and seating arrangements.
Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Server
Los Hermanos
Enterprise, AL
10.2025 - Current
Provided excellent customer service, ensuring a positive dining experience for guests.
Managed multiple tables efficiently, prioritizing tasks to enhance workflow.
Handled cash transactions accurately, processing payments and managing tips effectively.