An intelligent and hardworking professional with more than 15 years of building customer relationships and sales. Seeking a position that will allow me to utilize my strong communication skills to grow and retain business.
Overview
17
17
years of professional experience
Work History
National Sales & Project Management
City Wide Facility Solutions
Lenexa, KS
06.2021 - 10.2025
SOLD AND MANAGED PLUMBING & ELECTRICAL SERVICES FOR TARGET RETAIL STORES NATIONWIDE
#1 LEADING SALES PERSON IN THE COMPANY FOR 4 CONSECUTIVE YEARS
SOLD PROJECTS AVERAGING $2.8 MILLION IN SALES ANNUALLY, WITH 25% MARGIN, RESULTING IN $500,000 DIRECT PROFIT
MANAGED RETAIL PROJECTS FROM START TO FINISH, INCLUDING INTERIOR REMODELS, WHITE BOX, PAVING, ETC.
DIRECT COMMUNICATOR BETWEEN THE CLIENT AND CONTRACTORS, ENSURING CLIENT SATISFACTION ON ALL PROJECTS
Customer Service Specialist & Sales Admin
Schier Products
Kansas City, KS
07.2014 - 01.2020
Built trustworthy relationships and assisted business owners via phone and email with product support
Front line for all inbound phone calls and emails with an average of 100 daily inquiries
Created hundreds of price quotes for engineers, business owners and wholesalers nationwide
Provided technical support for contractors in the field with a high level of product knowledge
Student Loan Account Manager
Wright International Student Services
Mission, KS
06.2011 - 06.2014
Called and educated 600+ college students nationwide to notify them of their federal student loan options
Exceeded goals by deferring 180-200 student loans per month
Ranked Top 10 in the company for meeting monthly quota and deadlines
Advertising Account Manager
PRIMEDIA: Apartment Guide.com
Lenexa, KS
12.2008 - 06.2011
Managed a portfolio of 125 clients on Apartment Guide.com; generating leads to assist property owners
Analyzed digital lead reports using SEO and SEM tactics on Apartment Guide.com
Presented online advertising solutions to Marketing Directors on a weekly basis
Nationally recognized for surpassing 115% sales quota for 2 consecutive years
Education
Bachelor of Science - Strategic Communications
William Allen White School of Journalism, University of Kansas
01.2008
Skills
Strong Client Retention Skills
Natural Passion for Customer Service
Experience in Both Inside & Outside Sales
Advertising & Marketing Background
Proven Track Record to Exceed Sales Goals
Product Knowledge & Order Processing
Timeline
National Sales & Project Management
City Wide Facility Solutions
06.2021 - 10.2025
Customer Service Specialist & Sales Admin
Schier Products
07.2014 - 01.2020
Student Loan Account Manager
Wright International Student Services
06.2011 - 06.2014
Advertising Account Manager
PRIMEDIA: Apartment Guide.com
12.2008 - 06.2011
Bachelor of Science - Strategic Communications
William Allen White School of Journalism, University of Kansas
National Sales Account Executive/ Project Management at Divisions Maintenance GroupNational Sales Account Executive/ Project Management at Divisions Maintenance Group
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC