Carrie Ismert
Olathe
Summary
An intelligent and hardworking professional with more than 15 years of building customer relationships and sales. Seeking a position that will allow me to utilize my strong communication skills to grow and retain business.
Overview
17
17
years of professional experience
Work History
National Sales & Project Management
City Wide Facility Solutions
06.2021 - 10.2025
- SOLD AND MANAGED PLUMBING & ELECTRICAL SERVICES FOR TARGET RETAIL STORES NATIONWIDE
- #1 LEADING SALES PERSON IN THE COMPANY FOR 4 CONSECUTIVE YEARS
- SOLD PROJECTS AVERAGING $2.8 MILLION IN SALES ANNUALLY, WITH 25% MARGIN, RESULTING IN $500,000 DIRECT PROFIT
- MANAGED RETAIL PROJECTS FROM START TO FINISH, INCLUDING INTERIOR REMODELS, WHITE BOX, PAVING, ETC.
- DIRECT COMMUNICATOR BETWEEN THE CLIENT AND CONTRACTORS, ENSURING CLIENT SATISFACTION ON ALL PROJECTS
Customer Service Specialist & Sales Admin
Schier Products
07.2014 - 01.2020
- Built trustworthy relationships and assisted business owners via phone and email with product support
- Front line for all inbound phone calls and emails with an average of 100 daily inquiries
- Created hundreds of price quotes for engineers, business owners and wholesalers nationwide
- Provided technical support for contractors in the field with a high level of product knowledge
Student Loan Account Manager
Wright International Student Services
06.2011 - 06.2014
- Called and educated 600+ college students nationwide to notify them of their federal student loan options
- Exceeded goals by deferring 180-200 student loans per month
- Ranked Top 10 in the company for meeting monthly quota and deadlines
Advertising Account Manager
PRIMEDIA: Apartment Guide.com
12.2008 - 06.2011
- Managed a portfolio of 125 clients on Apartment Guide.com; generating leads to assist property owners
- Analyzed digital lead reports using SEO and SEM tactics on Apartment Guide.com
- Presented online advertising solutions to Marketing Directors on a weekly basis
- Nationally recognized for surpassing 115% sales quota for 2 consecutive years
Education
Bachelor of Science - Strategic Communications
William Allen White School of Journalism, University of Kansas
01.2008
Skills
- Strong Client Retention Skills
- Natural Passion for Customer Service
- Experience in Both Inside & Outside Sales
- Advertising & Marketing Background
- Proven Track Record to Exceed Sales Goals
- Product Knowledge & Order Processing
Timeline
National Sales & Project Management
City Wide Facility Solutions
06.2021 - 10.2025
Customer Service Specialist & Sales Admin
Schier Products
07.2014 - 01.2020
Student Loan Account Manager
Wright International Student Services
06.2011 - 06.2014
Advertising Account Manager
PRIMEDIA: Apartment Guide.com
12.2008 - 06.2011
Bachelor of Science - Strategic Communications
William Allen White School of Journalism, University of Kansas