Carrie Laureles
Abilene Texas,TX
Summary
Dynamic customer service professional with a strong work ethic and exceptional communication skills, honed at Sagora Senior Living. Adept at multitasking and problem-solving, I consistently maximized guest satisfaction by addressing concerns promptly, fostering a welcoming environment, and providing knowledgeable assistance to diverse clientele. Reliable and proactive, I thrive under pressure.
Energetic and personable with natural talent for customer service and problem-solving. Understanding of guest relations and hospitality, coupled with strong communication and organizational skills. Committed to creating memorable experiences and ensuring guest satisfaction.
Overview
3
3
years of professional experience
Work History
Concierge/Customer Service Representative
Sagora Senior Living
09.2022 - Current
- Delivered exceptional customer service to diverse clientele, promoting inclusivity and respect.
- Assisted guests and families with requests, demonstrating empathy and understanding.
- Utilized active listening and conflict resolution skills to address issues promptly.
- Maintained concierge book at front desk, ensuring visitors received relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
Education
High School Diploma -
Hollis High
Hollis, OK05-1994
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Proactive attitude
- Guest services
- Telephone etiquette
- Hospitality
- Exceptional communication
- Administrative support
- Polite telephone etiquette
- Reliable punctuality
Timeline
Concierge/Customer Service Representative
Sagora Senior Living
09.2022 - Current
High School Diploma -
Hollis High
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