Carrie Law
CANTON,OH
Summary
Credit and Collections manager/analyst with 20 years of expertise in business to business financial management. I’m an organized individual with a strong ability to be self-motivated with assignment and goal completion as top priority. With an in-dept understanding of contracts terms and conditions with all private sector industries along with federal, state, and local governments. Personable with dedication to exceeding goals, modernizing systems and closely managing documentation.
Overview
20
20
years of professional experience
Work History
Collection Analyst
CACI International
10.2020 - 09.2023
- Customer/Client contact up to at least 50 inv via telephone, mail merge via email, fax and U.S. Postal Service with objective of collecting account(s)past due balance.
- Reconciliation of past due invoices on account by researching, analyzing, and settling customer billing/payment disputes via
credit memos, voids, rebills, refunds, & write-offs. - Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Experienced in Wide Area Workflow (WAWF), uploading and creating invoices.
- Reconciliation of WAWF invoices and collection of current and past due invoices.
- Monitored accounts receivable aging and worked with various areas to address business needs.
- Collaborated on collection and dispute resolution issues.
Accounts Receivable Coordinator
Securitas Electronic Security
Uniontown, OH
08.2019 - 10.2020
- Customer/Client contact via telephone, email, fax and U.S. Postal Service with objective of collecting account(s)past due balance.
- Reconciliation of past due invoices on account by researching, analyzing, and settling customer billing/payment disputes via credit memos, voids, rebills, refunds, & write-offs.
- Negotiated settlements with 85% success rate of payment in full.
- Negotiated payment plans with 95% success rate of account being paid in full.
- Monitored, noted, and tracked more than 5,000 monthly invoices for security business.
- Processed tax exempt certificates, coupons and vendor credit inquiries.
Accounts Receivable Specialist
TestAmerica Eurofins
North Canton, OH
02.2019 - 08.2019
- Managed up to at least 50 Customer/Client contacts daily via telephone, email, fax and U.S. Postal Service with objective of collecting account(s)past due balance.
- Reconciliation of past due invoices on account by researching, analyzing, and settling customer billing/payment disputes via credit memos, voids, rebills, refunds, & write-offs.
- Processed tax exempt certificates, coupons and vendor credit inquiries.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Performed targeted collections on past due accounts.
Publications Assistant
Stark County Law Library
Canton, OH
06.2018 - 02.2019
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Developed marketing content such as blogs, promotional materials and advertisements for social media. https://www.starkcountyohio.gov/law-library/news/legal-findings-blog/august-2018/billing-process-ethically-and-efficiently
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating and authentic approach. https://www.starkcountyohio.gov/StarkCounty/media/Law-Library/Newsletters/2018/September-2018-lawlib-newsmail.pdf?ext=.pdf
- Completed thorough research into topics regarding law industry.
Credit & Collections Manager
NPI Holding, Marlite Inc
Dover, OH
08.2016 - 06.2018
- Nudo Products, Midwest Folding Products, Prime Panels.
- Customer/Client contact via telephone, email, fax and U.S. Postal Service with objective of collecting account(s)past due balance.
- Improved DSO by 18%.
- Reconciliation of past due invoices on account by researching, analyzing, and settling customer billing/payment disputes via credit memos, voids, rebills, refunds, & write-offs.
- Negotiated settlements with 85% success rate of payment in full.
- Negotiated payment plans with 95% success rate of account being paid in full.
- Monitored, noted, and tracked more than 5,000 monthly invoices for construction materials business.
- Processed tax exempt certificates, coupons and vendor credit inquiries.
- Approved credit to existing and new clients.
- Met all company and credit and collection goals on time and in good order.
- Prepared credit inquiries, aging reports, Lien Waivers & Release of claims.
- Bankruptcy: handled all paperwork including completing Proof of Claim and Ballots.
- Cash Application.
- Created standard operating procedures for Credit, Collections, & Cash Application.
- Maintained credit insurance policy with Euler Hermes, saved over $25k in first year.
- Completed training in credit management to maintain up-to-date legal knowledge involving collection practices.
Credit Manager
TestAmerica Laboratories, Inc
North Canton, OH
10.2012 - 08.2016
- EMLab P&K LLC, ESS & TestAmerica Air Emission Corp dba Metco.
- Approve credit to existing and new clients up to 100k.
- Delegating tasks and resources to meet company goals.
- Met all Company and Dept goals on time and in good order.
- Generate monthly statements.
- Prepared credit inquiries, aging reports, Lien Waivers & Release of claims.
- Bankruptcy handled all paperwork including completing Proof of Claim and Ballots.
- Researched, analyzed, and settled customer billing disputes via credit memos, refunds, & write-offs.
Credit Analyst
TestAmerica Laboratories Inc
04.2007 - 09.2012
- Approve credit to existing and new clients up to 30k.
- Generate monthly statements.
- Prepare credit inquiries from suppliers in timely manner.
- Training all new staff in Credit Dept.
- Assisted Credit Manager with all reviews and over credit line reports.
- Deactivated accounts based on certain criteria.
Credit Administrative Asst
TestAmerica Laboratories Inc
04.2003 - 04.2007
- Obtain credit line approval from Credit Analyst & enter into databases.
- Asst with cash discrepancies as time allows.
- Data Entry for JD Edwards.
- Data Entry for TALS / Company Setup.
- Prepared and distributed monthly statements of accounts with up to 5000 invoices
- Processed new customer credit applications accessing credit agency data to open new accounts.
- Uploaded completed applications to appropriate credit system.
Education
Credit And Collections B2B
National Association of Credit
World Wide WebSome College (No Degree) -
Computerized BusinessStark State Technical College
Canton, OHSkills
- Commercial Credit & Collections
- Expertise in invoice and payment transactions
- Account reconciliation
- Issue investigation & resolution
- Credits, debits, voids/rebills, & write offs
- Payment collection via phone, email, & postal service
- Persuasion techniques
- MS Office, Outlook, Word, Excel (V Lookup & Pivot Tables)
- Process improvement
- Customer Service
- Credit Investigation
- Experience with contracts, including GSA & FAR
- Experience with payment terms
- Credit Reports
- Skip Tracing
Timeline
Collection Analyst
CACI International
10.2020 - 09.2023
Accounts Receivable Coordinator
Securitas Electronic Security
08.2019 - 10.2020
Accounts Receivable Specialist
TestAmerica Eurofins
02.2019 - 08.2019
Publications Assistant
Stark County Law Library
06.2018 - 02.2019
Credit & Collections Manager
NPI Holding, Marlite Inc
08.2016 - 06.2018
Credit Manager
TestAmerica Laboratories, Inc
10.2012 - 08.2016
Credit Analyst
TestAmerica Laboratories Inc
04.2007 - 09.2012
Credit Administrative Asst
TestAmerica Laboratories Inc
04.2003 - 04.2007
Credit And Collections B2B
National Association of Credit
Some College (No Degree) -
Computerized BusinessStark State Technical College
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