Carrie Lunn
East Tawas,MI
Summary
Dynamic 911 Emergency Dispatcher with Iosco County, adept at crisis management and prioritization. Expertly coordinated emergency responses, leveraging CAD software for real-time tracking. Recognized for exceptional situational awareness and problem-solving skills, ensuring efficient resource allocation and effective communication under pressure. Committed to maintaining high standards in emergency service delivery.
Overview
20
20
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
Iosco County
East Tawas, MI
10.2005 - 09.2025
- Operated multi-line phone systems to efficiently manage incoming emergency calls.
- Assessed caller needs and dispatched appropriate emergency services promptly.
- Maintained accurate records of all communications for reporting and analysis.
- Collaborated with local law enforcement, fire departments, and medical services to coordinate responses.
- Utilized CAD (Computer-Aided Dispatch) software to track units in real-time for effective resource allocation.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
Education
Criminal Justice
Saginaw Valley State University
Bay City, MIHigh School Diploma -
Oscoda High School
Oscoda, MI06.1998
Skills
- Patience and tolerance
- Memory retention
- Prioritization
- Situational awareness
- Typing speed
- Information gathering
- Problem-solving
- Works Well Under Pressure
- Teamwork and collaboration
- Information intake
- Information documentation
- Crisis management
- Emergency medical instruction
- Information gathering and relay
Certification
CPR
- EMD - Emergency Medical Dispatch
Timeline
911 Emergency Dispatcher
Iosco County
10.2005 - 09.2025
Criminal Justice
Saginaw Valley State University
High School Diploma -
Oscoda High School