Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

CARRIE-LYNN WESLEY

EDGEWOOD,MD

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

2
2
years of professional experience

Work History

Customer Service Representative, TransCore

Mary Kraft Hiring Agency
01.2023 - 06.2023
  • Assignment Completed
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Order processor & Auditing

Sephora, Inc
08.2022 - 12.2022
  • End of Season
  • Examined orders to confirm accuracy, completeness and adherence to customer requirements.
  • Received and followed pick sheets to gather merchandise for customer orders.
  • Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.

Order Processor, trimming, packing

Integrity Staffing Agency
05.2022 - 09.2022
  • Went back to Sephora with notice.

Order processing & auditing

Sephora, Integrity Staffing Agency
09.2021 - 03.2022
  • Husband Died COVID19 on 4/13/2022.
  • Examined orders to confirm accuracy, completeness and adherence to customer requirements.
  • Processed customer orders in line with established policies and procedures.
  • Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.

Education

No Degree - BASIC Programming

Rowan College At Gloucester County
Sewell, NJ

Bachelor of Science - Computer And Information Sciences

UMGC
Baltimore, MD
05.2025

Associate of Applied Science - Computer And Information Sciences

Ocean County
Toms River, NJ
05.1998

Skills

  • Appointment Scheduling
  • Consultative Sales
  • Scheduling
  • Report Generation
  • Complaint Resolution
  • Data Entry
  • Information Security
  • Call Management
  • Account Updating
  • Product Knowledge
  • Project Management Abilities
  • Training Development Aptitude
  • Prioritization
  • Customer Relationship Management (CRM)
  • Conflict Mediation

Additional Information

WAL-MART, Denny's, IHOP, and Manahawkin Nursing Home., UMGC, Baltimore, MD, Bachelor's Computer Science, Presently Enrolled 2023-, (Husband's Death has delayed Plan), OCC & KEAN College, Toms River, NJ, A.A.S. Computer Science, 1998, Focusing Attention Programming Languages, Furnished Upon Request

Timeline

Customer Service Representative, TransCore

Mary Kraft Hiring Agency
01.2023 - 06.2023

Order processor & Auditing

Sephora, Inc
08.2022 - 12.2022

Order Processor, trimming, packing

Integrity Staffing Agency
05.2022 - 09.2022

Order processing & auditing

Sephora, Integrity Staffing Agency
09.2021 - 03.2022

No Degree - BASIC Programming

Rowan College At Gloucester County

Bachelor of Science - Computer And Information Sciences

UMGC

Associate of Applied Science - Computer And Information Sciences

Ocean County

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CARRIE-LYNN WESLEY