Summary
Overview
Work History
Education
Skills
Timeline
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Carrie Mann

Hattiesburg,MS

Summary

Dynamic professional with a proven track record in customer service and team leadership at Hub City Beers. Skilled in money handling and decision-making, I excelled in enhancing customer satisfaction and fostering a positive work environment, generating repeat business through exceptional service and effective complaint resolution.

Overview

21
21
years of professional experience

Work History

Assistant Manager

Hub City Beers
01.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.

Meat Cutter

The Knight Butcher
05.2020 - 12.2022
  • Cut meats to customer specifications and answered questions about specialty products.
  • Followed all food safety regulations to maintain a safe work environment for both employees and customers.
  • Maintained a clean and organized workspace for maximum productivity and safety.
  • Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.

Line Cook

Lee’s Coffee and Tea
06.2019 - 05.2020
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.

Co-Owner

Slowboat Brewing Company
12.2015 - 12.2019

Managed brand representation at various public engagements.

Managing public relations working closely with distributors, event producers, restaurant/bar managers, the press

Ensured up-to-date knowledge of current brewing and sales legislation.

Teacher

Saint John’s Day School
08.2016 - 04.2019
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

Teacher's Assistant

Laurel School District
08.2004 - 05.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.

Education

Bachelor Of General Studies - Psychology And Gerontology

William Carey University
Hattiesburg, MS

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making

Timeline

Assistant Manager

Hub City Beers
01.2022 - Current

Meat Cutter

The Knight Butcher
05.2020 - 12.2022

Line Cook

Lee’s Coffee and Tea
06.2019 - 05.2020

Teacher

Saint John’s Day School
08.2016 - 04.2019

Co-Owner

Slowboat Brewing Company
12.2015 - 12.2019

Teacher's Assistant

Laurel School District
08.2004 - 05.2015

Bachelor Of General Studies - Psychology And Gerontology

William Carey University
Carrie Mann