Carrie Marcon
Oshkosh
Summary
Resource professional with strong expertise in administrative support, project coordination, and resource management. Known for collaborative approach, adaptability to changing needs, and reliable in driving team success. Skilled in data management, scheduling, and communication. Proven ability to streamline processes and enhance operational efficiency.
Overview
11
11
years of professional experience
Work History
LTE Human Resource Assistant
Wisconsin Resource Center
2024.04 - Current
- Administered background verifications for employees, systematically cataloging data in Excel by year and month. Directed comprehensive background assessments over a four-year period for staff, employing strategic data organization via Excel to enhance tracking and accessibility. Enhanced employee vetting process by executing thorough four-year background evaluations, streamlining data management through Excel to ensure efficient access and review.
- Compiled and distributed end-of-probation reports to employees, ensuring managers and HR department received necessary documentation.
- Be available to support other state facilities when necessary. Currently I am assisting a facility with the 4 year renewal back ground checks while also staying current with WMHI and WRC.
- Deliver administrative support in the daily operations of the office.
- Employ strong communication skills to collaborate effectively with various departments and adaptability to change locations at the last minute due to an event.
- Ensure the maintenance and updating of employee records to uphold accuracy and compliance. Keep records of employee training programs, certifications, and licenses current. Scan in all necessary documents to upload to their P-file.
- Aid in the recruitment and interview processes. Prepare documentation and emails for panel members and the gatehouse. Oversee time management to ensure interviews remain on schedule.
- Maintained confidentiality of sensitive information, safeguarding both personal data and proprietary business details.
LTE Human Resource Assistant
Winnebago Mental Health
2023.06 - Current
- Collaborated on project tasks requiring completion within specified timeframes.
- Oversaw timely updates of employee records and contact lists by generating monthly reports and printing queries for the operations department. Developed spreadsheets and memos to enhance tracking efficiency for subcontractors and nursing students.
- Facilitated background check coordination, notifications, and email communication for contract staff, medical, and nursing students.
- Verified authenticity of new employee I-9 forms and documentation to uphold legal employment standards.
- Updated PeopleSoft HCM with essential new hire details, including contract and nursing student information, to streamline HR operations.
- Documented resignations, terminations, and disciplinary actions in designated records.
- Cultivated and maintained strong relationships with coworkers, clients, and vendors.
Appointment Coordinator
Bright Orthodontics/ Johnson Orthodontics
2015.05 - 2023.04
- Managed front-of-house operations, greeting customers and setting a positive tone for their visit.
- Addressed situations with empathy and discretion. Maintained calmness during high-pressure scenarios.
- Managed patient complaints and supported parents and patients with demanding schedules. Partnered with office manager to define financial agreements and address overdue balances. Handled incoming calls, including inquiries from new patients, urgent requests, appointment scheduling, record requests, and follow-ups.
- Facilitated accurate payment transactions for services delivered, adhering to established company policies.
- Facilitated efficient office management through meticulous execution of filing, scanning, data entry, and document preparation activities.
- Coordinated efforts to convert paper-based records into digital formats across three office locations.
- Monitored and evaluated customer feedback regarding appointment experiences and online scheduling to identify areas for improvement.
- Processed numerous appointment requests to uphold service quality and enhance client satisfaction.
- Managed logistics and coordination of team-building and group events to strengthen team dynamics and morale.
Education
Associate of Science - Corrections Science
Moraine Park Technical College
Fond Du Lac, WI1999-05
Skills
- Time management
- Organization and prioritization
- Emotional Intelligence
- Microsoft office, excel, scanning, DocuSign
- Attention to detail
- Excellent communication
- Human resources support
- Background checks
- Personnel records maintenance
- Problem-solving
- Reliability
- Adaptability and flexibility
- Personnel records management
Timeline
LTE Human Resource Assistant
Wisconsin Resource Center
2024.04 - Current
LTE Human Resource Assistant
Winnebago Mental Health
2023.06 - Current
Appointment Coordinator
Bright Orthodontics/ Johnson Orthodontics
2015.05 - 2023.04
Associate of Science - Corrections Science
Moraine Park Technical College