Carrie McFerren

• Lead all aspects of restaurant operations, including financial performance, staffing, guest satisfaction, and community engagement.
• Develop and mentor management teams to drive operational excellence and business growth.
• Manage labor, food costs, inventory control, and profitability objectives.
• Foster a culture focused on guest experience, accountability, and team development.
• Ensure compliance with company standards, food safety regulations, and operational procedures.

• Directed daily operations of a high-volume restaurant while maintaining strong financial performance.
• Recruited, trained, and developed leadership teams and hourly employees.
• Improved guest satisfaction metrics through focused coaching and service excellence initiatives.
• Managed budgets, labor costs, and inventory to maximize profitability.
• Built strong community relationships and enhanced brand presence in the local market.

• Oversaw front-of-house operations including service execution, staffing, and guest relations.
• Led hiring, onboarding, and training programs for service team members.
• Maintained high standards of hospitality and operational consistency.
• Collaborated with culinary leadership to ensure seamless guest experiences.
• Managed scheduling, labor efficiency, and employee performance.

• Completed advanced leadership and operational training focused on restaurant management and business performance.
• Developed expertise in financial management, strategic planning, staffing, and guest experience.
• Partnered with senior leaders to prepare for Managing Partner responsibilities.
• Assisted with operational initiatives across multiple restaurant locations.

• Directed kitchen operations, food preparation, inventory management, and food safety programs.
• Controlled food costs while maintaining quality and consistency standards.
• Trained and coached culinary team members on company procedures and best practices.
• Ensured compliance with health code regulations and safety standards.
• Collaborated with restaurant management to achieve operational goals.

• Delivered exceptional guest service while managing bar operations.
• Assisted management with daily opening and closing procedures.
• Supported inventory control, cash handling, and team leadership responsibilities.
• Helped train and develop new team members.

— Using a full range of jeweler’s hand-tools

— Identification of metals and stones

— Metal forming techniques

— Polishing, soldering, and engraving

— Laser welding

— Silver and gold

—Wax model making

— Jewelry repair

— Advanced jewelry construction

— Stone setting