Steve Mann
Boca Raton,FL
Summary
Results-oriented Managing Partner with a proven track record in enhancing revenue and guest satisfaction. Expertise in team leadership and operational efficiency drive exceptional dining experiences.
Overview
17
17
years of professional experience
Work History
Managing Partner
Burt & Max's Bar and Grille
Delray Beach, Florida
10.2012 - 09.2026
- Enhanced sales and revenue by developing targeted promotions and executing effective marketing strategies.
- Improved profitability by streamlining labor and food & beverage costs.
- Boosted overall restaurant performance by implementing strategic operational changes.
- Elevated service quality through staff training and performance evaluations.
- Increased employee retention by creating a positive work environment through team-building initiatives.
- Monitored customer satisfaction levels to identify areas for service improvement.
- Oversaw inventory control to minimize waste and optimize stock levels.
- Ensured compliance with food safety standards to maintain operational integrity.
General Manager
Prime Italian, Myles Restaurant Group
Miami Beach, Florida
10.2009 - 10.2012
- Lead the day-to-day operation of a high-volume, fast-paced Miami Beach restaurant, ensuring exceptional food, beverage, and hospitality standards.
- Be the face of the restaurant, creating a warm, energetic, and polished guest experience for locals, tourists, VIPs, celebrities, and repeat clientele.
- Maintain a strong floor presence during peak lunch, dinner, weekend, nightlife, andspecial-event periods.
- Manage and motivate all front-of-house and back-of-house teams, including hiring, training, scheduling, coaching, performance management, and retention.
- Establish and enforce world-class service standards, ensuring consistency evenduring extremely busy shifts.
- Partner closely with the Executive Chef and kitchen leadership to maintain food quality, ticket times, presentation, cleanliness, and kitchen efficiency.
- Monitored daily sales, labor, food and beverage costs, comps, voids, discounts, and other key financial metrics to inform operational decisions.
- Developed and implemented strategies to maximize revenue through effective table turns, reservations, VIP business, events, private dining, and bar sales.
- Control labor costs while maintaining appropriate staffing levels for changing business volumes.
- Manage inventory, ordering, receiving, storage, waste, and vendor relationships.
- Maintain impeccable standards for cleanliness, appearance, music, lighting, ambiance, uniforms, and overall restaurant presentation.
- Handled guest complaints and service recovery to transform difficult situations into positive experiences, enhancing guest satisfaction.
- Build strong relationships with hotel concierges, local businesses, event planners, nightlife partners, influencers, and the Miami Beach community.
- Coordinate restaurant operations around holidays, festivals, conventions, sporting events, major Miami events, and other high-demand periods.
- Oversee VIP reservations, special requests, large parties, private events, and high-profile guests with discretion and professionalism.
- Review online reviews and guest feedback and implement corrective actions when needed.
- Conduct pre-shift meetings, manager meetings, training sessions, and regular performance reviews.
- Develop and maintain a strong management team capable of independently running shifts and maintaining standards.
- Prepare operational and financial reports for ownership or senior management.
- Identify opportunities to improve profitability, service, employee retention, guest satisfaction, and overall restaurant performance.
- Lead by example with professionalism, urgency, accountability, hospitality, and a positive attitude.
Education
Bachelor of Science - Hospitality And Tourism Management
Florida International University
Miami, FL04-1991
Skills
- Restaurant Operations Team Leadership P&L Management Revenue Growth Labor & Cost Control VIP Guest Relations High-Volume Operations Staff Development Inventory Management Vendor Relations Guest Experience Event Management Food Safety & Compliance Conflict Resolution Sales & Marketing
- Revenue enhancement
- Operational Efficiency
- Compliance monitoring
- Inventory management
Timeline
Managing Partner
Burt & Max's Bar and Grille
10.2012 - 09.2026
General Manager
Prime Italian, Myles Restaurant Group
10.2009 - 10.2012
Bachelor of Science - Hospitality And Tourism Management
Florida International University