Summary
Overview
Work History
Education
Skills
Certification
Community Service
Affiliations
Accomplishments
Timeline
Generic

Carrie M. Johnson

Olive Branch,MS

Summary

Emergency dispatcher with extensive experience in high-pressure environments, effectively coordinating police, fire, and EMS responses. Skilled in advanced computer-aided dispatch systems and emergency communications, ensuring rapid and precise resource allocation. Recognized for strong crisis communication abilities and maintaining composure across multiple emergency scenarios. Committed to community safety through ongoing training and professional development, demonstrating a strong work ethic and adaptability.

Overview

21
21
years of professional experience
1
1
Certification

Work History

911 Dispatcher

Desoto County Sheriff's Office
Hernando, MS
04.2022 - Current
  • Responded promptly to law enforcement requests for field assistance.
  • Ensured adherence to policies and procedures per local laws regulating 911 services.
  • Dispatched medical crews based on injury severity reported by witnesses or victims.
  • Researched criminal history using law enforcement databases; provided critical information to officers.
  • Maintained communication with field units via radio and telephone, ensuring safety and task progress.
  • Entered relevant data into computer-aided dispatch system; maintained comprehensive records of calls.
  • Coordinated multi-agency activities during emergency situations to enhance response effectiveness.
  • Communicated effectively with individuals experiencing mental health issues while dispatching crisis intervention teams.

Emergency Telecommunicator I

Boone County Joint Communications
Columbia, MO
10.2013 - 03.2022
  • Maintained communication with field units by providing timely incident updates.
  • Utilized computer-aided dispatch software to enter data and create incident reports.
  • Entered warrants into state databases for law enforcement purposes.
  • Coordinated resources across departments to ensure efficient incident resolution.
  • Responded promptly to requests for assistance from other agencies during emergencies.
  • Assisted supervisor with filing paperwork and updating training logs.
  • Supported field personnel during critical incidents by providing additional resources.
  • Attended training sessions on communication protocols and safety procedures.

Unit Secretary II

Boone Hospital Center
Columbia, MO
01.2005 - 10.2013
  • Ensured front desk area maintained high levels of cleanliness and organization.
  • Provided clerical support, including filing, faxing, photocopying, and data entry of patient information.
  • Answered telephone calls promptly, directing inquiries to appropriate personnel or departments.
  • Processed physician orders with a focus on documentation accuracy prior to submission.
  • Maintained comprehensive patient records, including medical histories and test results in electronic system.
  • Assisted with admitting processes by completing forms, obtaining signatures, and verifying insurance.
  • Collected discharge summaries from nursing staff or physicians before patient release.
  • Supported nursing staff with administrative tasks like scheduling appointments and ordering supplies.

Radiology Contract Coder

DHC Medical Coding-Debbie Johnson
Hallsville, MO
12.2011 - 12.2012
  • Conducted code reviews to ensure compliance with coding standards and best practices.
  • Applied American Medical Association and Centers for Medicare and Medicaid Services coding rules for procedural codes.
  • Reconciled clinical notes, patient forms, and health information to meet HIPAA compliance.
  • Added appropriate modifiers, coded narrative diagnoses, and verified accuracy of diagnoses.
  • Maintained up-to-date knowledge of CPT and ICD-10 coding principles and regulations.

Education

Associate of Science - Nursing

Columbia College-Online
Columbia, MO
05-2008

Seeking degree - Criminal Justice

Columbia College
Columbia, MO

Skills

  • Emergency dispatching and computer-aided dispatch
  • Law enforcement coordination and multi-agency collaboration
  • Crisis intervention and incident reporting
  • Data management and entry
  • Effective communication skills
  • Critical thinking and problem solving
  • Attention to detail and multitasking

Certification

  • Emergency Medical Dispatch Certification November 2013-current
  • Emergency Police Dispatch Certification November 2014-2022
  • Emergency Fire Dispatch Certification November 2013-2022
  • Emergency Telecommunicator Certification November 2013-current
  • Emergency Telecommunicator Instructor January 2019
  • Carrie Johnson Active Shooter (Assailant) Training Course March 19, 2014
  • MJIC/NCIC certified 2022-current

Community Service

  • Tigers on the Prowl, Tigers on the Prowl is a non profit organization that brings artist and several different charities together for a fundraising auction during which the artist creation is sold., Artist/Board Member, Columbia, MO, 2015, Current, I have been an artist for the Tigers on the Prowl non profit organization for the past 4 years. This year I became a board member for them as well as being an artist again this year.
  • Boone County Fair, 4-H member/Judge, Columbia, MO, 1987, 2018, As a child I was a member of the Hallsville 4-H through the Boone County Fair board. As the years progressed and I aged my duties with helping became more of support. I would help the 4-H leaders with some teaching projects and judging during fair time. I volunteered my time for the youth of our county for many years.

Affiliations

  • Artist- painting and photography

Accomplishments

  • April 2023 was promoted to out of rank Dispatch Sergeant- held this position until promoted to full rank of Sergeant in fall of 2023. This full rank position was held until March 2025.

Timeline

911 Dispatcher

Desoto County Sheriff's Office
04.2022 - Current

Emergency Telecommunicator I

Boone County Joint Communications
10.2013 - 03.2022

Radiology Contract Coder

DHC Medical Coding-Debbie Johnson
12.2011 - 12.2012

Unit Secretary II

Boone Hospital Center
01.2005 - 10.2013

Associate of Science - Nursing

Columbia College-Online

Seeking degree - Criminal Justice

Columbia College