Carrie Moles
Madera,Ca
Summary
Versatile Team Member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about managment skills and to advance professionally. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Team Member
Tractor Supply Company
03.2021 - Current
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
- Rotated through series of different stations based on team needs. I was a cashier as well as a freight team member responsible for stocking and merchandising the pet department.
- Upheld high standards of productivity and quality in operations.
Customer Service Representative
The Home Depot
04.2016 - 09.2016
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product, service and sales transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- I started as a cashier and was promoted to the service desk within a month.
Sales Support Representative
AT&T
09.2013 - 02.2016
- Followed-up with sales teams and customers with complex issues to coordinate resolutions.
- Used excellent verbal skills to engage customers in conversation and effectively determine wants, needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Processed customer orders, exchanges and returns and kept customers informed about progress. As well as fixing any account and billing discrepancies.
- Frequently handled and settled customer complaints and repaired and adjusted minor issues to maintain optimal operations of various devices.
Education
Phlebotomy License - Phlebotomy
Bates Technical College
Tacoma, Wa06.2017
High School Diploma -
Furman High School
Madera, CA06.2002
Skills
Timeline
Team Member
Tractor Supply Company
03.2021 - Current
Customer Service Representative
The Home Depot
04.2016 - 09.2016
Sales Support Representative
AT&T
09.2013 - 02.2016
Phlebotomy License - Phlebotomy
Bates Technical College
High School Diploma -
Furman High School
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