Carrie Petefish
Topeka,KS
Summary
Strategic and results-driven professional with over 5 years of experience in the workers' compensation industry, offering a deep understanding of insurance operations, claims processes, and market dynamics. Adept at building strong relationships with clients, partners, and stakeholders. Proven ability to translate technical expertise into client-focused solutions, positioning for success in a sales leadership role. Committed to delivering value through collaboration, insight, and a drive to win.
Overview
8
8
years of professional experience
Work History
Field Case Manager
Amerisafe
Topeka, KS
09.2024 - Current
- Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
- Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
- Improved claim processing efficiency by conducting thorough investigations and promptly addressing discrepancies.
- Assisted clients in understanding their insurance coverage by explaining complex terms and conditions clearly and concisely.
Assistant Supervisor
State Self Insurance Fund
Topeka, KS
09.2020 - 09.2024
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Supervise claim adjusters, coordinating their training and development, and ensuring they develop to their fullest capabilities and provide them the same high level of service.
- Work with legal counsel on litigated claims and negotiated settlement agreements to resolve disputes.
- Interview applicants, onboard new employees, conduct performance reviews.
- Managed a large work comp case load primarily consisting of the most complex and catastrophic claims.
- Obtained Medicare Set Asides and Annuities.
Long Term Care Supervisor
Kansas Department of Health and Environment
Topeka, KS
10.2019 - 09.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of processing medicaid applications.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved all new, unusual, or complex determinations which are elevated by subordinates.
Family Medical Supervisor
Maximus Federal Services
Topeka, KS
06.2017 - 11.2018
- Managed a diverse team of eligibility specialists, maintaining high levels of morale and job satisfaction despite challenging workloads.
- Maintained detailed documentation on every case evaluated, safeguarding sensitive client information while adhering to confidentiality standards required by law or regulation.
- Conducted ongoing training sessions for employees, ensuring up-to-date knowledge on policy changes and best practices in the field of eligibility determination.
- Evaluated employee performance fairly, providing constructive feedback for improvement while also recognizing exemplary work when appropriate.
- Ensured continuity of care for clients transitioning between programs or experiencing changes in their circumstances by updating records promptly and accurately.
Education
Certificate - Licensed Practical Nursing
Washburn University of Topeka
Topeka, KS06-2006
Skills
- Workers' compensation expertise
- Client relationship development
- Strategic negotiation skills
- Building professional connections
- Analytical problem-solving
Timeline
Field Case Manager
Amerisafe
09.2024 - Current
Assistant Supervisor
State Self Insurance Fund
09.2020 - 09.2024
Long Term Care Supervisor
Kansas Department of Health and Environment
10.2019 - 09.2020
Family Medical Supervisor
Maximus Federal Services
06.2017 - 11.2018
Certificate - Licensed Practical Nursing
Washburn University of Topeka