Carrie Raftery
Parma,OH
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Shop Manager
Stranci Tattoo & Piercing Company
Cleveland, Ohio
01.2017 - 09.2022
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Managed inventory control, cash control and store opening and closing procedures.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Kept the shop looking prestine.
Sales Assistant
Calvert Wire & Cable
Brook Park, Ohio
11.1994 - 10.2000
- Presented information to customers, peers and management.
- Served customers with knowledgeable, friendly support at every stage of purchasing.
- Completed reports, paperwork and on-going personal training as required.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Exceptional computer skills
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Coordinated with departments and vendors for timely delivery of products.
- Trained new employees on customer service, money handling and organizing strategies.
- Attended monthly sales meetings and quarterly sales trainings.
- Prioritized tasks and projects to meet tight deadlines.
- Prepared and deliver customer sales quotes.
- Contributed to team objectives in fast-paced environment.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Maintained records related to sales, returns and inventory availability.
- Completed orders and organized product deliveries to meet customer timetables.
Education
High School Diploma -
Maple Heights High School
Maple Heights, OH06.1988
Skills
- Customer Service Management
- Administrative Management
- Goal Setting
- Team Leadership
- Problem Anticipation and Resolution
- Decision Making
- Focus and Follow-Through
- Originality and Creativity
Timeline
Shop Manager
Stranci Tattoo & Piercing Company
01.2017 - 09.2022
Sales Assistant
Calvert Wire & Cable
11.1994 - 10.2000
High School Diploma -
Maple Heights High School