Carrie Richardson
Clovis,NM
Summary
Results-driven professional with over 10 years in customer service. Highly focused on attention to detail, training new representatives, and ensuring data entry accuracy. Committed to fostering a positive customer experience and driving continuous improvement.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Plateau Telecommunications
Clovis, NM
04.2013 - Current
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Trained new representatives on product knowledge and customer interaction protocols.
- Collaborated with cross-functional teams to address operational challenges promptly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Temporary Recruiter
RTS/Snelling
Clovis
09.2012 - 12.2012
- Streamlined candidate screening processes, enhancing efficiency and reducing time-to-hire.
- Utilized applicant tracking systems to manage candidate pipelines and improve recruitment workflows.
- Conducted in-depth interviews and assessments to evaluate candidates' skills and cultural fit.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
Phone Screen/Customer Service Representative
AMAC
Clovis, NM
05.2008 - 04.2012
- Enhanced patient recruitment by streamlining screening procedures and maintaining accurate records.
- Acted as a liaison between clinical sites and sponsors for effective communication regarding protocol amendments, enrollment updates, or other pertinent information related to trials.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
- Provided guidance regarding trial requirements and procedures to study staff, fostering a cohesive team environment.
Education
High School Diploma -
Texico High School
Texico 05-1996
Skills
- Customer Service
- Data entry accuracy
- Attention to detail
- Accounts receivable
- Payment processing
- Problem Solving
Timeline
Customer Service Representative
Plateau Telecommunications
04.2013 - Current
Temporary Recruiter
RTS/Snelling
09.2012 - 12.2012
Phone Screen/Customer Service Representative
AMAC
05.2008 - 04.2012
High School Diploma -
Texico High School