Carrie Ritchie
Milan
Summary
Office manager with a track record of enhancing operational efficiency and client relations at Edge Autonomy. Demonstrated expertise in strategic financial planning and effective communication, leading to increased employee engagement and improved workplace culture. Proficient in contract negotiation and workflow optimization, resulting in significant organizational performance improvements.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Office Manager
Edge Autonomy
Ann Arbor
08.2025 - 12.2025
- Coordinated office activities with site management, enhancing operational efficiency.
- Facilitated contract approvals for services, ensuring compliance with company guidelines.
- Resolved client issues through effective communication and prompt action.
- Planned employee engagement events, contributing to a positive workplace culture.
Vice President | Branch Manager
First Merchants Bank
Milan
01.1992 - 04.2024
- Led strategic initiatives that enhanced customer engagement and satisfaction.
- Managed cross-functional teams to enhance operational efficiency and streamline workflows.
- Cultivated relationships with key stakeholders to support business development initiatives.
- Directed budgeting and forecasting processes to align resource allocation with organizational goals.
- Developed and implemented risk management frameworks for financial services.
- Facilitated training programs to enhance staff capabilities and performance.
- Analyzed market trends to inform strategic planning and decision-making processes.
Education
Some College (No Degree) - Social Work
Monroe Community College
1555 South Raisinville Rd, Monroe MI 481611555 South Raisinville Rd, Monroe MI 48161
Skills
- Office management and administration
- Vendor and facility operations
- Strategic planning and workflow
- Financial oversight and budgeting
- Expense and cash management
- Account reconciliation
- Data analysis and reporting
- Microsoft Excel proficiency
- Effective communication skills
- Project coordination and scheduling
- documentation control expertise
- Event planning and meeting coordination
- Business development and sales growth
- Market analysis and risk assessment
- Regulatory compliance implementation
- Customer service excellence
- Community engagement strategies
- Cross-functional collaboration skills
- Relationship building techniques
- Staff hiring and management
- Employee training programs
- Conflict resolution methods
- Team bonding initiatives
Certification
- NMLS #627066
- Notary Republic
- MBA Manager Certification
Board And Volunteer Service
- Milan Chamber of Commerce, Past President
- Milan Main Street/Downtown Development Authority, Vice President
- Milan Youth League, Treasurer
- Compassion Ministry Food Bank, Core Member
Timeline
Office Manager
Edge Autonomy
08.2025 - 12.2025
Vice President | Branch Manager
First Merchants Bank
01.1992 - 04.2024
Some College (No Degree) - Social Work
Monroe Community College