Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carrie Shepherd

Swanton

Summary

Dynamic Service Manager at McNeil Chevrolet with a proven track record in resolving customer complaints and enhancing satisfaction. Skilled in team leadership and problem-solving, I successfully transformed negative experiences into loyal patronage. Adept at multitasking, I also excelled in delivering exceptional service as a Server at Barrons Cafe.

Overview

17
17
years of professional experience

Work History

Service Manager

McNeil Chevrolet
03.2018 - 07.2024
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.

Server

Barrons Cafe
02.2007 - 12.2015
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

High School Diploma -

Anthony Wayne
Whitehouse, OH
05-1999

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving

Timeline

Service Manager

McNeil Chevrolet
03.2018 - 07.2024

Server

Barrons Cafe
02.2007 - 12.2015

High School Diploma -

Anthony Wayne

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Carrie Shepherd