Carrie Sheppard
Howard City,MI
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels here at Homeward health. Multitasks and prioritizes workloads with little or no supervision. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Homeward Health
Howard City, MI
07.2022 - Current
- Assist in interviews, training of all new navigators, and assist with all day to day operations
- See patients in office, telehealth, and conduct in home visits
- Conduct one on ones meetings, assist with team meetings, and assist with cross functional teams weekly
- Identify opportunities for quality improvement
- Serve as a point of contact for the Care Navigators for concerns, grievances, and conflict resolution, providing guidance and support as needed in a timely manner.
- Collaborate with cross-functional teams to streamline processes, enhance workflows, and drive operational efficiency.
- Perform medical records management, including filing, organizing and scanning documents.
Medical Assistant
Mercy Health Saint Mary's Campus
Grand Rapids, MI
01.2017 - 07.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Work side by side with physicians reporting barriers
- Reviewing medications, vitals, and giving proper immunizations
- Scheduling, quality controls, and filing paperwork for patient assistance for medications and supplies
- Downloading diabetic patients pumps, continuous glucose monitors and blood sugars for review including gestational diabetics
- Training new hires proper techniques while following cdc guidelines
Education
Certification - Medical Assisting
Grand Rapids Community College
Grand Rapids, MI12.2018
Certification - Phlebotomy
Blue Heron Academy
Grand Rapids, MI09.2014
Certification - Certified Nurses Assistant Program
Montcalm Community College
Sidney, MI02.2005
High School Diploma -
Tri County Area High School
Howard City, MI06.2003
Skills
- HIPAA Compliance
- Patient Scheduling in Steward and Athena and experience in Zendesk
- BLS and CPR certified
- Strong organizational skills and ability to manage multiple priorities in a fast-paced environment
- Experience working in a start-up environment for 2 years
- Experience working in value based healthcare for 2 years
Timeline
Medical Assistant
Homeward Health
07.2022 - Current
Medical Assistant
Mercy Health Saint Mary's Campus
01.2017 - 07.2022
Certification - Medical Assisting
Grand Rapids Community College
Certification - Phlebotomy
Blue Heron Academy
Certification - Certified Nurses Assistant Program
Montcalm Community College
High School Diploma -
Tri County Area High School