Carrie Spratley
Seneca Falls
Summary
Dedicated office manager with strong organizational skills, experienced in customer relations and efficient scheduling. Proven track record in enhancing office operations and maintaining high customer satisfaction.
Proactive office manager with a versatile background in office administration and customer service. Known for optimizing office workflows and mentoring staff to enhance team performance, ready to contribute to organizational excellence and customer satisfaction.
Overview
26
26
years of professional experience
Work History
Office Manager
A&B Automotive
Waterloo,NY
06.2025 - Current
- Coordinated office operations and maintained effective communication among staff and management.
- Managed scheduling, ensuring timely appointments and meeting arrangements for team members.
- Assisted in inventory management, tracking supplies and placing orders to maintain stock levels.
- Implemented filing systems to enhance document retrieval and organization efficiency.
- Processed Invoices and Warranty repairs.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Optimized office space utilization, leading to more efficient and productive work environment.
Assistant Store Manager
LC New York
Waterloo,NY
04.2024 - 06.2025
- Assisted in daily store operations, ensuring efficient service and customer satisfaction.
- Collaborated with team to implement merchandising strategies that enhanced product visibility.
- Trained new staff on store policies, customer service protocols, and operational procedures.
- Monitored inventory levels and coordinated restocking efforts to maintain optimal product availability.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping experience.
- Supported promotional events by coordinating logistics and ensuring proper execution in-store.
- Participated in team meetings to develop strategies for improving sales and operational efficiency.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Sales Associate
Go Calendar & Games
Waterloo, NY
10.2023 - 01.2024
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Utilized point-of-sale systems for efficient transactions and sales tracking.
- Trained new associates on store policies and customer engagement techniques.
- Developed product displays to enhance merchandising and attract customer interest.
- Monitored product quality, reporting discrepancies to maintain standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Direct Support Professional/ House Supervisor
Lochland School
Geneva, NY
06.2016 - 04.2021
- Provided personalized care and support to individuals with developmental disabilities.
- Collaborated with multidisciplinary teams to develop individualized service plans.
- Assisted in daily living activities, enhancing clients' independence and quality of life.
- Implemented behavioral strategies to promote positive social interactions among clients.
- Trained new staff on best practices for supporting individuals with diverse needs.
- Advocated for clients' rights, ensuring compliance with regulatory standards and policies.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
- Trained new staff on best practices in direct support, elevating overall quality of care provided.
Assistant Manager
Pizza Hut
Waterloo, NY
02.2000 - 08.2016
- Led team in daily operations, ensuring optimal customer service and satisfaction.
- Developed training programs for new staff, enhancing onboarding efficiency and retention.
- Streamlined inventory management processes, reducing waste and improving accuracy.
- Implemented quality control measures to maintain high food safety standards.
- Mentored team members in performance improvement techniques, fostering a culture of excellence.
- Oversaw scheduling and staffing to ensure adequate coverage during peak hours, optimizing workflow efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Secretary
State Farm
Seneca Falls, NY
08.2014 - 05.2015
- Coordinated scheduling and appointments for executives, enhancing office efficiency.
- Managed correspondence and communication, ensuring timely responses to client inquiries.
- Developed and maintained filing systems, improving document retrieval processes.
- Assisted in preparing reports and presentations, contributing to strategic meetings.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Education
High School Diploma -
Waterloo Senior High
Waterloo, NY06-1999
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Billing
- Scheduling and calendar management
- Credit and collections
- Scheduling
- Banking operations
Timeline
Office Manager
A&B Automotive
06.2025 - Current
Assistant Store Manager
LC New York
04.2024 - 06.2025
Sales Associate
Go Calendar & Games
10.2023 - 01.2024
Direct Support Professional/ House Supervisor
Lochland School
06.2016 - 04.2021
Secretary
State Farm
08.2014 - 05.2015
Assistant Manager
Pizza Hut
02.2000 - 08.2016
High School Diploma -
Waterloo Senior High