Carrie Stevens
Fair Lawn,NJ
Summary
Dynamic Director-level generalist with comprehensive expertise in healthcare project and product management alongside cross-functional team leadership.
Overview
2027
2027
years of professional experience
Work History
Sr Director Product
Zelis Healthcare
Morristown, New Jersey
01.2024 - Current
- Defined headless API strategy to deliver clear data across multiple modalities for members and patients.
- Developed strategic initiatives to enhance member engagement through digital assets in healthcare.
- Collaborated with stakeholders to align business objectives with healthcare strategies, ensuring cohesive project direction and stakeholder buy-in.
- Analyzed market trends to identify service expansion opportunities, informing product development and positioning.
- Oversaw project timelines and deliverables for various healthcare projects.
- Analyzed CMS regulations and requirements to build and define provider directory FHIR interoperability APIs
Sr Director of Strategic Partnerships
Zelis Healthcare
Morristown, New Jersey
03.2022 - 01.2024
- Collaborated with partner organizations to optimize integration of their products and systems into Zelis ecosystem, enhancing overall functionality.
- Cultivated relationships with external partners, vendors, and customers to drive collaboration and alignment on strategic initiatives.
- Coordinated with stakeholders across departments to develop and implement innovative strategies for effective problem solving.
- Worked with Product, Engineering and Operations teams to ensure a seamless integration from solutions to operationalization
- Increased prescription Savings access to over 900,000 members by integrating RX shopping within Health Plans' most utilized digital asset.
Sr Director of Implementation
Zelis Healthcare
Morristown, New Jersey
01.2019 - 03.2022
- Led implementation of healthcare solutions, optimizing client operations and enhancing service delivery.
- Pioneered innovative solutions for complex challenges, advancing project excellence and client satisfaction.
- Ensured delivery of high-quality solutions through creative approaches, meeting project requirements and timelines.
- Increased project throughput by 20% through comprehensive process analysis and enhancements.
- Reduced timelines by 25% through adoption of agile methodologies, improving team flexibility.
- Demonstrated strong results orientation, achieving vital project milestones consistently.
Director, QA
Sapphire Digital
Lyndhurst, New Jersey
02.2013 - 01.2019
- Established QA team and processes to ensure quality delivery of SaaS Provider Directory and Cost Transparency platform.
- Managed technical writer to streamline documentation processes.
- Developed Client Support team from inception, expanding service capabilities.
Quality Assurance Manager
WebMD
New York, New York
2006 - 01.2013
- Led quality assurance initiatives across WebMD's digital platforms.
- Developed automated testing framework for web and mobile applications to enhance testing efficiency
- Led onshore and offshore QA teams to ensure project quality and adherence to standards
- Developed testing protocols for new software releases and updates.
- Collaborated with cross-functional teams to enhance product quality standards.
Education
Bachelor of Arts - Management Information Systems
Montclair State University
Montclair, NJ01-1999
Skills
- Strategic planning
- Healthcare regulations
- Digital engagement
- API development
- Market analysis
- Project management
- Agile methodologies
- Stakeholder collaboration
- Collaborative leadership
- FHIR Interoperability
- Cross-functional team leadership
- Staff development
Timeline
Sr Director Product
Zelis Healthcare
01.2024 - Current
Sr Director of Strategic Partnerships
Zelis Healthcare
03.2022 - 01.2024
Sr Director of Implementation
Zelis Healthcare
01.2019 - 03.2022
Director, QA
Sapphire Digital
02.2013 - 01.2019
Quality Assurance Manager
WebMD
2006 - 01.2013
Bachelor of Arts - Management Information Systems
Montclair State University