Carrie Toner
Channahon,IL
Summary
Compassionate Medical Assistant known for strong customer service and effective communication. Experienced in coordinating patient care and managing medical records, ready to improve clinic efficiency and patient outcomes.
Overview
20
20
years of professional experience
Work History
Medical Assistant
Premier Dermatology/Forefront Dermatology
Crest Hill, IL
09.2021 - Current
- Scheduled appointments and coordinated follow-ups to enhance patient satisfaction and clinic efficiency.
- Trained new staff on clinical procedures and office protocols, enhancing team performance and service delivery.
- Conducted pre-visit assessments to gather patient history, ensuring comprehensive care during medical consultations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits by effectively addressing concerns and answering questions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Managed patient records using electronic health record (EHR) systems for accuracy and confidentiality.
- Administered medications and performed injections as directed by healthcare professionals, maintaining safety protocols.
- Educated patients on skincare routines and dermatological treatments, fostering informed decision-making about their health.
- Exhibited strong attention to detail when evaluating eligibility criteria for medication coverage, minimizing instances of inappropriate denials or delays in treatment access.
- Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures, including drafting appeal letters.
Medical Assistant
Sheth Dermatology
Orland Park, IL
01.2020 - 09.2021
- Streamlined office operations by implementing new scheduling software, improving appointment management processes.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Assisted in minor cosmetic surgical procedures, ensuring sterile environment and patient comfort.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Assisted in cosmetic procedures, such as botox, filler by preparing syringes and taking pre/post treatment photos.
- Assisted in post op care for patients, inculding changing bandages, removal of sutures, removing surgical drains of plastic surgeon patients.
Senior Assistant Clinical Coordinator
Southwest Dermatology (Pinnacle Dermatology)
Orland Park, IL
12.2005 - 10.2019
- Coordinated patient scheduling to optimize clinic workflow and enhance service delivery.
- Managed communication between clinical staff and patients, ensuring clarity and efficiency in information flow.
- Developed and implemented training programs for new staff, improving onboarding processes and team performance.
- Streamlined documentation procedures to maintain compliance with regulations and improve operational accuracy.
- Oversaw inventory management of medical supplies, ensuring availability and cost-effectiveness for clinic operations.
- Devised and implemented clinical protocols to ensure high-quality patient care.
- Coordinated continuing education opportunities for staff members to stay current on industry advancements and best practices.
- Created weekly schedules for clinical staff, taking into account sick days and vacation time.
- Coordinated continuing education opportunities for clinical staff, keeping team updated with latest healthcare practices or requirements for EHR charting system (meaningful use/MIPS).
Education
High School Diploma -
Alan B Shepard High School
Palos Heights05-2004
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- EMR / EHR
- Clinical documentation
- Medical procedures
- Professionalism and ethics
- Insurance authorizations
- Biologic prior authorizations, including appeal letters
- Adaptable
- Complex Problem-solving
- Medical supply inventory
Timeline
Medical Assistant
Premier Dermatology/Forefront Dermatology
09.2021 - Current
Medical Assistant
Sheth Dermatology
01.2020 - 09.2021
Senior Assistant Clinical Coordinator
Southwest Dermatology (Pinnacle Dermatology)
12.2005 - 10.2019
High School Diploma -
Alan B Shepard High School