Carrie Trudell
Fairfield Inn By Marriott
Lakewood,CO
8
years of professional experience
Customer service and sales expert able to identify customer need and deliver solutions to problems.
Work History
Front Desk Agent
9 Months- Managed all front desk operations for busy high-volume hotel.
- Coordinated front desk operations for high-volume hotel, ensuring seamless guest experiences.
- Processed charges, maintained accurate accounts, and issued bills to departing guests for smooth check-out.
- Resolved customer complaints and addressed issues to achieve guest satisfaction.
Customer Service Representative
2 Years 6 Months- Cultivated relationships with customers to enhance satisfaction and promote product knowledge.
- Escalated customer concerns and inventory requirements to ensure timely resolutions.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Greeted customers to assess service needs and accurately input orders into electronic systems.
Customer Sales Representative
5 Years 2 Months- Guided customers on promotions and sales strategies to enhance product usage and satisfaction.
- Advised clients on which purchases to make and why.
- Recommended purchases to clients based on needs and product benefits.
- Resolved technical issues for customers over phone and email.
- Scheduled and coordinated training for new employees.
- Supported the Director and Sales Managers of the Business Aviation Division.
Education
High School Diploma
Skills
Front desk operations
Reservation management
Customer service
Guest communication
Organized
Dependable
Flexible teamwork
Collaborative
Communication skills
Education and Training
highSchool
Timeline
Front Desk Agent
Fairfield Inn By Marriott
02.2009 - 11.2009Read More
Customer Service Representative
Corporate Express
05.2006 - 11.2008Read More
Customer Sales Representative
Jeppesen Sanderson Inc.
08.2001 - 10.2006Read More
Bennett High School
High School Diploma
Read More