Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carrie Underwood

Gadsden

Summary

Experienced Optician delivering exceptional service and assistance to customers. Helps in selecting appropriate eyewear and adjusts glasses to meet client needs. Focused and driven with strong attention to detail.

Overview

10
10
years of professional experience

Work History

Optician

Professional Opticians
07.2022 - Current
  • Obtaining patient prescriptions from optometrists and ophthalmologists
  • Taking customer information and measurements of the ocular area
  • Using specialized equipment; such as calipers, lensometers, and lens gauges
  • Educating customers on how to wear and maintain glasses and contact lenses
  • Performing administrative duties, such as managing prescriptions, customer records, and insurance
  • Collect copay, co-insurance, deductibles and/or past due balances, post into computer system while maintaining and balancing cash drawer
  • Worked alongside optometrist to maintain complete communication between patient and doctor to ensure customer satisfaction and accuracy

OPTICIAN/RECEPTIONIST

America's Best Contacts And Eyeglasses
02.2022 - 07.2022
  • Obtaining patient prescriptions from optometrists and ophthalmologists
  • Taking customer information and measurements of the ocular area
  • Educating customers on how to wear and maintain glasses and contact lenses
  • Electronic filing
  • Customer Service: Calls are answered timely, professionally and respectfully
  • Third Keyholder
  • Actively participating in store walkthroughs with the Store Manager and District leaders to ensure consistency in the quality of service, operation and visual execution
  • Processing cash/credit/debit purchases at register using a Point of Sale (POS) system
  • Performing opening and closing store operations
  • Performing related duties as directed by the Store Manager

General Manager/Retail Sales Manager

Replays Gameware
04.2013 - 02.2022
  • Resolved all customer complaints in a professional manner
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register
  • Priced merchandise, stocked shelves and took inventory of supplies
  • Answered customer telephone calls promptly and in an appropriate manner
  • Built relationships with customers to increase likelihood of repeat business
  • Operated a register for cash, check and credit card transactions with 100% accuracy
  • Administration for company social networking page handling marketing ads, promotions, general customer service
  • Maintained a weekly work schedule for management and employees
  • Receiving and processing bank transactions

Education

High School Diploma -

Gaston High School
Gadsden, AL
05.2005

Skills

Customer service; Team leadership/management; Cash handling; Computer software knowledge (ie Microsoft Office, Excel, Word); Comprehension of optical/medical terminology; Familiarity with various vision insurances (ie Medicaid, Eyemed, Davis, VSP, Southland, etc)

Timeline

Optician

Professional Opticians
07.2022 - Current

OPTICIAN/RECEPTIONIST

America's Best Contacts And Eyeglasses
02.2022 - 07.2022

General Manager/Retail Sales Manager

Replays Gameware
04.2013 - 02.2022

High School Diploma -

Gaston High School

Similar Profiles

CREATE PROFILE
Carrie Underwood