Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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CARRIE E. NEAL

Douglasville,GA

Summary

Driven and decisive HR Executive offering 25+ years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements HR strategies and initiatives aligned with overall business strategy. Strategic partner to C-Suite and senior leadership, engaging in strategic planning initiatives from a human resources and diversity perspective. ___________________________________________________________________________________________

Overview

20
20
years of professional experience

Work History

Senior Director, HR & People Operations

CDC Foundation
Atlanta, GA
04.2021 - Current
  • Lead a high performing team of HR and People Operations professionals to deliver corporate-wide customer-centric human resources services and programs that foster and advance a workplace of equity, inclusion and respect
  • Developed and execute a fully-integrated DE&I vision, mission and strategy to support organizational objectives and sustain DE&I framework by monitoring, evaluating and communicating progress against expected program and behavioral outcomes
  • Monitor ongoing compliance with Equal Employment Opportunity laws, oversee affirmative action program and eliminate barriers to inclusion through policy management and investigations of harassment/discrimination
  • Responsible for implementation and oversight of internal corporate DE&I advocacy groups – Executive DE&I Council, ERGs (Employee Resources Groups), local DE&I advocacy groups (10)
  • Facilitate monthly “in action” meetings to ensure collaboration, alignment and sharing of best practices
  • Streamlined EEO investigative operational efficiencies through use of internal case management system
  • Reorganized and transformed HR department by creating a Shared Services environment which created a more inclusive department
  • Upskilled the team to execute broader engagement of organizational development to support internal/external customers with initiatives and processes that resulted in enhanced skills, competencies, leadership and team effectiveness, conflict resolution and productivity
  • Direct supervision of HR management staff
  • Collaborated with Talent Acquisition Manager to create an inclusive recruitment plan that markets job openings across multiple targeted channels which increased the diversity of the candidate pipeline by 48%
  • Led the design, implementation, and evaluation of trainings to support management training for CDC Foundation
  • Established leadership strategic plans and operational objectives to strengthen policies and promote growth.
  • Established and oversaw yearly budgets in excess of $225M
  • Drove client satisfaction and improved support services to increase retention.
  • Implemented change methodologies to drive 85% increase in revenue and 75% increase in productivity.

Consultant

FIRST CHOICE NATIONAL CONSULTING GROUP, LLC
Cumming, GA
03.2017 - Current
  • Provided consultation and training support to clients regarding HR & Accounting operation.
  • Conducted research, surveys and interviews to gain business insights.
  • Collaborated with stakeholders to gain complete understanding of project goals and objectives.
  • Collaborated with stakeholders to contribute recommendations and deliver client objectives.
  • Assisted in developing and implementing different workflows and communication processes.
  • Developed and implemented new procedures to facilitate business growth.
  • Monitored contract requirements, invoices and receivables to keep books in order.

Human Resources Director

HIRE HEROES USA
Alpharetta, GA
07.2015 - 05.2018
  • Established Human Resource department and managed the day-to-day Human Resources operations for multi-state Veteran Services Organization
  • Renegotiated contract with ADP which yielded in $43,000 savings on an annual basis; renegotiated annual benefits yearly to consistently keep renewal rate below 8%
  • Developed Professional Development program – secured $25,000.00 initial grant to fund first year of program
  • Served as member of Senior Leadership Team
  • Coached C-Suite and leadership on employment law to help mitigate organizations risk & exposure
  • Built annual Human Resources budget and made revisions; accordingly, forecast staffing needs to ensure appropriate manpower
  • Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
  • Designed and developed employment application, employee handbook, Human Resources policies, procedures & SOP’s, overtime policies for all eight states that the organization conducted business subjected to State & Local rules and regulations
  • Reclassified staff into correct FLSA classification to bring organization into compliance with FLSA regulations
  • Worked with department managers to assess needs.
  • Devised training programs for new and existing employees.
  • Developed and implemented progressive discipline tool to address performance issues within organization
  • Established a recruitment plan to create a pipeline of talented, inclusive, and diverse applicants
  • Devised and executed employee development, performance oversight, compensation and benefits programs.
  • Created compensation and benefits structures to align with market conditions and budget demands.
  • Chaired Culture Committee and implemented change management initiatives to promote DEI initiatives within the organization
  • Created and implemented incentive program for hiring and retaining of employees.
  • Handled employee conflicts efficiently while following all company procedures.
  • Chaired Safety Committee – developed OSHA compliant policies and procedures and implemented them throughout the organization
  • Created comprehensive orientation program to acquaint new employees with company programs, guidelines, policies and procedures.
  • Launched EEOC and Affirmative Action investigations and resolved employee complaints.

Human Resources and Administrative Director

BRIGADIER CONSTRUCTION SERVICES
Cleveland, OH
06.2012 - 01.2014
  • Managed the development, direction, and day-to-day operations of the HUMAN RESOURCES department for a series of construction companies
  • Utilized effective negotiation and communication skills to resolve labor and employee relations issues
  • Developed policy and procedure and assisted in aligning business goals to performance metrics
  • Successfully negotiated new benefits contracts for the organization
  • Served as a strategic business partner to C-Suite
  • Assisted department heads in identifying employee performance gaps and developed individualized training programs to address deficiencies
  • Provided executive coaching and development to department heads on effective communication, mentoring, employee development and performance management
  • Collaborated with business owners, legal advisors, and union representatives to effectively negotiate a two-year labor contract
  • Created project budgets, tracked expenditures, coded, and input project invoices, paid all job-related expenses
  • Generated monthly project invoices, reports, and processed receipts to accounts when received by project owners; amended project budget as necessary to allocate for change orders or defective materials received
  • Oversaw weekly payroll process and approved final payroll
  • Managed all back-office functions including vendor relationships, supply requisition, assignment of company equipment and credit cards.

Human Resources Operations Supervisor

JP MORGAN CHASE
Westerville, OH
04.2008 - 09.2010
  • Provided human resources and training support for 144 offshore employees
  • Solely responsible for re-organizing the department which resulted in 42% decrease in errors and a 38% increase in productivity
  • Built and developed lasting relationships with employees, peers, upper management and outside vendors.
  • Initiated weekly roundtable meetings with peers and legal staff to ensure policies and procedures were compliant
  • Collaborated with Audit VP to develop criteria for auditing of teams caseload and measure productivity
  • Developed and implemented monthly productivity incentive program including metrics and payouts for team
  • Identified critical Key Performance Indicators (KPI’s) to track and improve on-time production and customer issues
  • Streamlined operations, resulting in 15% savings in manpower hours in operating budget
  • Handled employee discipline and termination to address policy infractions.
  • Partnered with Site Manager to institute a standardized recruitment plan for the organization
  • Created and implemented performance management tool to identify employee performance gaps and developed individualized training programs to address needs
  • Produced and facilitated team trainings.

Principal and Co-Founder / VP of Human Resources

C & K CONSULTING GROUP
Columbus, OH
08.2003 - 01.2009
  • Managed the launch, strategic direction, marketing, day-to-day operations for a human resources and accounting firm; clients consisted of non-profit charter schools and social services entities, psychologist and psychiatrist offices, real estate brokerage firms, telecommunication companies, and retail companies
  • Utilized contacts to grow business from two employees in year one to ten employees in year two
  • Increased annual revenue from $75,000 to $375,000 in two years
  • Negotiated services, fees, and contracts with clients and oversaw all collection efforts of past due invoices
  • Served as Human Resources Director of record for clients
  • Collaborated with C-Level strategic business partners to develop and implement human resources processes and policies and procedures to support the mission, vision, and value of their organizations
  • Designed and implemented total rewards and compensation programs for clients by identifying their competition, conducting salary surveys, developing pay grades, benchmarking salary, and benefits programs, and developing and implementing bonus programs to attract and retain top talent
  • Developed policies and procedures for clients for utilization in linking business goals to performance metrics of the staff
  • Created recruitment plans that built talent pipeline which included diverse candidates and allowed clients to attract and retain top talent.

Education

MS - Human Resources Development

Villanova University

Bachelor of Science - Human Resources Management

Franklin University

Assurance of Learning Certification - SHRM -

Skills

  • Diversity, Equity and Inclusion
  • Change Management
  • EEO Compliance Investigations
  • Process Improvement
  • Executive Coaching
  • Risk Mitigation
  • Leadership Training
  • Resource Allocation
  • Strategic Planning and Execution
  • Performance Analysis
  • Recruitment
  • Employee Motivation
  • Policy/Program Development
  • Budgeting and Cost Control
  • Relationship Building
  • Organizational Structuring
  • Staff Management
  • Systems Implementation
  • Employee Relations
  • Human Resources
  • Department Oversight
  • Staff Development
  • Presentation Development and Delivery
  • Training and Development
  • Change Management
  • Policy Development and Enforcement
  • Performance Improvements
  • Cross-Functional Team Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake

Timeline

Senior Director, HR & People Operations

CDC Foundation
04.2021 - Current

Consultant

FIRST CHOICE NATIONAL CONSULTING GROUP, LLC
03.2017 - Current

Human Resources Director

HIRE HEROES USA
07.2015 - 05.2018

Human Resources and Administrative Director

BRIGADIER CONSTRUCTION SERVICES
06.2012 - 01.2014

Human Resources Operations Supervisor

JP MORGAN CHASE
04.2008 - 09.2010

Principal and Co-Founder / VP of Human Resources

C & K CONSULTING GROUP
08.2003 - 01.2009

MS - Human Resources Development

Villanova University

Bachelor of Science - Human Resources Management

Franklin University

Assurance of Learning Certification - SHRM -

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CARRIE E. NEAL