CARRIE E. WRIGHT
Glens Falls,USA
Summary
Dedicated human services and healthcare professional with over 25 years of experience in management of administrative processes and coordination of services. Knowledgeable in the formulation and composition of various legislative documents and provision of program and curriculum recommendations. Deliver effective presentations in both large and small group settings. Computer proficient; highly adaptable to new systems and processes. Work well under pressure in multi-task management environments. Advanced interpersonal, oral and written communication skills. Additional strengths and qualifications include
Overview
18
18
years of professional experience
Work History
Care Manager
FORT HUDSON HEALTH HOME
Hudson Falls, NY
04.2024 - Current
- Facilitated comprehensive care coordination through health home program to support patient well-being.
- Engaged with community members to build relationships that promote person-centered outcomes and enhance goal attainment.
Mental Health Program Analyst
WARREN/WASHINGTON OFFICE OF COMMUNITY SERVICES
Glens Falls, NY
05.2018 - 05.2024
- Led evaluations of local programs to assess alignment with expected outcomes. Oversaw continuous quality assurance initiatives utilizing diverse databases. Acted as a liaison for planning and coordination with multiple state agencies, county departments, and provider organizations.
- Analyzed statewide and national care and quality standards to inform and improve quality assurance practices.
- Oversaw the formation and operation of criminal justice and community services task force, fostering collaboration among stakeholders.
- Achieved successful development of technical writing and funding proposals for re-entry coordinator position. Facilitated program support for individuals with mental illness, substance use disorders, and co-occurring disorders re-entering the community from Warren County and Washington County jails.
- Cultivated partnerships with community providers to enhance and expand substance use and mental health services in Warren and Washington County jails.
Case Manager
SALVATION ARMY ANTI-HUMAN TRAFFICKING PROGRAM
Saratoga Springs, NY
01.2024 - 04.2024
- Direct care management working with victims of human trafficking
- Relationship building and collaboration with community providers to enhance and expand human trafficking awareness as well as trauma informed models.
Mental Health Program Specialist-Adult State Operations; Forensic focus
NYS OFFICE OF MENTAL HEALTH
Albany, NY
12.2017 - 05.2018
- Assist with programming and training needs for State Operated Psychiatric Centers, particularly around the forensic state psychiatric hospitals and risk/violence reduction.
- Workplace Violence Liaison for State Psychiatric Centers to ensure staff safety
- Collaborated with high level staff to implement the HCR-20 Risk assessment protocol and evidence based practices in in state forensic facilities to create a safer, more therapeutic milieu
- Labor Management meetings to discuss safety needs of employees and how to best train and prepare staff to ensure ongoing safety and best clinical practice.
Mental Health Program Analyst
WARREN/WASHINGTON OFFICE OF COMMUNITY SERVICES
Glens Falls, NY
12.2015 - 12.2017
- Interact with local programs to evaluate and ensure they are meeting their expected outcomes. Monitor quality assurance on an on-going basis using various databases. Act as a representative on a wide variety of planning, advisory and coordinating by other state agencies, county departments and/or provider agencies.
- Research statewide and national standards of care and quality for use in quality assurance systems.
- Worked closely with PRA, Inc. and our local criminal justice system, legal system , and community based organizations to organize and conduct the Sequential Intercept Mapping training.
Clinical Risk Reviewer-Bureau of Quality Improvement
NYS OFFICE OF MENTAL HEALTH
Albany, NY
09.2013 - 12.2015
- Monitor and interact with the NYS Justice Center to ensure that licensed providers are completing investigations within a timely manner. Review incidents and case files for inconsistencies and possible procedural deficits. Answering the 1-800 Customer Relations line for the NYS Office of Mental Health in order to resolve individual and system wide complaints. Completion of the NYS OMH Special Investigations training.
Caseworker
WARREN COUNTY DEPARTMENT OF SOCIAL SERVICES
Lake George, NY
01.2008 - 09.2013
- Child Protective Caseworker:-conducted investigations into allegations of abuse and neglect. Interviewed family members, children and collateral contacts. Collaboration with probation and the criminal justice system for those parents that were justice involved, including drug treatment court involvement.
- CASA Caseworker- Worked with Public Health to assess the disabled and elderly in the community for potential aide time and assistance. Conducted PRI's and Screens to evaluate elderly community members for nursing home placement.
- Foster Care Caseworker-2.5 years; helped families and children develop appropriate service plans in order to reunite children and families for long term success. Extensive legal knowledge of the Family Court System, handled "crisis interventions" in addition to motivational counseling.
Education
B.S - Applied Social Sciences
SUNY Binghamton
Binghamton, NYSkills
- Needs assessment interviewing
- Strategic coalition building
- Data analysis in Excel
- Secure document management
- Interagency criminal justice initiatives
- Digital forensic programming
- SIM Implementation
- Customer Relations
- Crisis Intervention
- Process/Systems Analysis
- Risk Management
- Program Development
Training
Professional training in: Adult Abuse, Mental Health, Substance Abuse, Domestic Violence, Suicide Prevention, Forensic Sexual Abuse Training, NYS OMH Special Investigation Training, HCR-20 Risk Assessment Training Implementation, HIPAA Compliance, Motivational Interviewing and implementing Risk, Need, Responsivity training for individuals in state forensic facilities.
Timeline
Care Manager
FORT HUDSON HEALTH HOME
04.2024 - Current
Case Manager
SALVATION ARMY ANTI-HUMAN TRAFFICKING PROGRAM
01.2024 - 04.2024
Mental Health Program Analyst
WARREN/WASHINGTON OFFICE OF COMMUNITY SERVICES
05.2018 - 05.2024
Mental Health Program Specialist-Adult State Operations; Forensic focus
NYS OFFICE OF MENTAL HEALTH
12.2017 - 05.2018
Mental Health Program Analyst
WARREN/WASHINGTON OFFICE OF COMMUNITY SERVICES
12.2015 - 12.2017
Clinical Risk Reviewer-Bureau of Quality Improvement
NYS OFFICE OF MENTAL HEALTH
09.2013 - 12.2015
Caseworker
WARREN COUNTY DEPARTMENT OF SOCIAL SERVICES
01.2008 - 09.2013
B.S - Applied Social Sciences
SUNY Binghamton