Carrielynn Whalen

• Managing all aspects of the purchasing cycle in an accurate and efficient manner. Obtains competitive vendor quotes, enters PO's, forwards PO's, to vendors, communicates internally, and follows up with vendors.
• Understanding and conveying technical product specifications to vendors to ensure purchased items meet the needs of the company.
• Ensuring raw materials, packaging and sub-assemblies arrive on time, preventing production delays and out-of-stocks.
• Checking shipments to ensure quality and quantity of purchased items.
• Investigates competitive pricing and engages in cost-saving negotiations with vendors.
• Recommending improvements to systems and procedures, adapting well to changes introduced by others.
• Maintaining updated product data files to reflect accurate product costs and vendor codes as provided by industry representatives.
• Responsible for the creation, review and reconciliation of various reports, statements and invoices; provides reporting on exceptions, cost trends, and develop reports as required by management.
• Submits vendor invoices and processes participant deposits and payments.
• In depth knowledge of air, hotel, auto and other travel related areas.
• Is fully informed and stays aware of all airline rules and regulations, and other industry requirements and accurately applies this information when making travel arrangements.
• Researching and providing solutions to travel-related problems employees may have experienced with arrangements provided to them.
• Serving as primary point of contact for all internal and external communication related to Travel; advise travelers regarding passport and visa requirements, TSA rules and applications, rates of currency exchange and other travel-related details as needed.
• Maintaining ownership of each traveler’s record to ensure all details (including seat assignments, meal preferences, reward program information, upgrades, etc.) are completed to the employee’s satisfaction.
• Handling concierge requests including dining, entertainment & ground transportation.

• Built sustainable relationships of trust through open and interactive communication.
• High level of contact with customer via phone, email and face to face.
• Effectively managed large amounts of incoming calls.
• Resolved product or service problems by clarifying the customers complaint; determining the cause of the problem; expediting correction or adjustments; following up to ensure customer satisfaction.
• Confidentiality of customer account information. Including customer pricing as well as confidentiality of customer account information. Including customer pricing as well as maintained quarterly price grids for specific customers and materials.
• Kept records of customer interactions, processed customer accounts and filed documents.
• Maintained relationships with vendors as well as third party warehouses. Serving as a point of contact between manufacturers and distributors.
• Provided accurate, valid and complete information by using the right methods and tools to attract potential customers.
• Described product to customers and accurately explained details and care of merchandise.

• Placed orders via phone and internet with new and existing suppliers.
• Inspected products received for quality and quantity to ensure adherence to specifications.
  
• Maintained records, follows up with files of purchases, shipments and related matters.     
  
• Reviewed and resolved suppliers invoice discrepancies’. 
• Arranged services to be contracted.     
  
• Ensured time sensitive orders are placed and delivered.   
  
• Assisted Senior Buyer with faxing, filing and data entry. 
• Provided great assistance to vendors, manufactures and, contractors. 
• Maintained the procurement cards assigned.
• Ran reports (cost/ledger/job number etc.).  
• Communicated purchasing information through SAP to internal staff. 
• Supported and assisted with purchasing decisions and project goals by creating queries, spreadsheets, and other analytical tools. 
• Personally checked and ensured appropriate levels of inventories are maintained to minimize waste and maximize ratio turnover.                                                                                                                                                                                                                           Created detailed expense reports and requests for capital expenditures.
• Ordered and distributed office supplies while adhering to a fixed office budget.

• Administered compensation, benefits and performance management systems and safety and recreation programs.
• Analyzed and modified compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
• Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
• Handled under staffing, disputes, terminating employees and administering disciplinary procedures.
• Represented organization at personnel-related hearings and investigations.
• Resolved employment-related disputes through proactive communication.
• Led a comprehensive safety training for  staff members.
• Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
• Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references.
• Supported human resources staff with new hire orientations and monthly departmental meetings.
• Set up new employees in several systems - Plan Source, Lexis Nexis, etc.
• Approvals and submissions processed to the unemployment agency in Florida.

• Effectively met and exceeded business Revenue Plans. 

• Responsible for acquiring new business and growing existing business within the general lines of property and casualty insurance.

• Calculation of premium payments and terms accordingly.

• Processed petty cash, office transactions, and bank deposits.

• Processed renewals, endorsements, extensions, and cancellations.

• Processed payments, refunds, and reimbursements.

• Quoted customers with different companies for best price.