Joy Watson Jarrell
Jacksonville,FL
Summary
Adept at driving operational excellence, I significantly enhanced customer satisfaction and operational efficiency at Broadbased Communications, Inc. Leveraging expert project management and quality assurance skills, I successfully negotiated contracts and streamlined production processes, ensuring timely project delivery and exceeding growth objectives. My proficiency in financial analysis and strategic client relationships underscores my comprehensive skill set.
Overview
25
25
years of professional experience
Work History
Agency Production Manager
Broadbased Communications, Inc. A Marketing Communications, Web Design And Public Relations Firm
Jacksonville, FL
04.2000 - 03.2025
- Managed budgets related to purchasing materials or hiring additional personnel.
- Established clear communication channels between management and staff members.
- Coordinated production requirements with material handling and staffing functions.
- Established and updated production schedules to meet changing demands.
- Met or exceeded target for on-time customer shipments.
- Facilitated communication between departments to ensure project alignment.
- Negotiated contracts with vendors for supplies needed for the production process.
- Prevented and resolved customer issues regarding production through planning.
Agency Manager
Broadbased Communications, Inc. A Marketing Communications, Web Design And Public Relations Firm
Jacksonville, FL
04.2000 - 03.2025
- Formed and sustained strategic relationships with clients.
- Delivered training sessions for agency partners and in-house team members to provide instruction and cultivate familiarity with company products and technologies.
- Built relationships with key representatives and stakeholders from valuable agency partners, targeting service specialists, strategists and managers vital to retaining clientele.
- Reviewed customer feedback surveys to identify opportunities for improvement.
- Managed portfolio of managed services agency partners, providing continuous service support and utilizing regular client feedback to achieve optimal customer satisfaction.
- Supported agency partner campaign execution for many campaigns, facilitating effective use of technologies to achieve stated partner objectives.
- Reviewed monthly and quarterly financial statements to assess ongoing performance and identify avenues to exceed growth objectives and drive operations to improved cost efficiency.
- Resolved customer inquiries, complaints, and disputes in a professional manner.
- Coordinated with vendors to ensure timely delivery of materials and supplies needed for operations.
- Cultivated relationships with existing customers through regular follow-up communications.
- Planned budgets based on projected expenses and income streams from all sources.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed household errands and other essential duties.
- Identified needs of customers promptly and efficiently.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Analyzed financial statements to identify areas for cost savings or additional income opportunities.
- Negotiated pricing agreements with vendors in order to obtain best value for goods and services purchased.
Education
Bachelor of Arts - Elementary Education
University of North Florida
Jacksonville, FL06-1986
Skills
- Bookkeeping, including sales tax preparation each month
- Prepare the Income Statement and Balance Sheet
- Fluent in Xero and QuickBooks
- Fluent in Word, Excel, and other MS products
- Well-versed in Mac products and Google-based products (Gmail, Google Drive, Google Sheets and Google Docs)
- Very good typist
- Copywriting for client newsletters and magazines
- Copywriting for client websites
- Copywriting for client posters and flyers
- Excellent proofreader
- Proficient in software programs such as MinuteDock, Quotient, SharpSpring, Mondaycom, and CallRail
- Production planning
- Production scheduling
- Excellent customer service
- Project management
- Purchasing
- Procurement specialist
- Quality control
Some Clients I have worked with while at BroadBased:
- Complete Health with offices across the country
- Leadership Jacksonville
- Rayonier
- RYAM with offices around the world
- Episcopal Diocese of Florida
- City of Jacksonville
- Library Foundation of Jacksonville
- Kids Health Alliance (formerly JaxKids)
- Early Learning Coalition
- CSX
Timeline
Agency Production Manager
Broadbased Communications, Inc. A Marketing Communications, Web Design And Public Relations Firm
04.2000 - 03.2025
Agency Manager
Broadbased Communications, Inc. A Marketing Communications, Web Design And Public Relations Firm
04.2000 - 03.2025
Bachelor of Arts - Elementary Education
University of North Florida
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